Front Desk Associate

5 days ago


Savannah, Georgia, United States Kimpton Brice Hotel Full time
About Us

The Kimpton Brice Hotel is a boutique hotel located in the heart of Savannah's National Historic Landmark District. Our hotel offers a unique blend of Southern charm and urban sophistication, with a range of amenities and services designed to make your stay with us unforgettable.

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for providing exceptional service to our guests, handling check-in and check-out procedures, and ensuring that every guest has a memorable and enjoyable stay with us.

Key Responsibilities
  • Guest Services: Greet guests warmly and provide a positive first impression of our hotel. Assist guests with arrival and departure, and ensure that their needs are met throughout their stay.
  • Front Desk Operations: Process check-in and check-out procedures, handle room assignments, and manage guest accounts.
  • Communication: Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
  • Teamwork: Collaborate with other hotel staff to ensure seamless service and a positive guest experience.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a fair and efficient manner.
Requirements
  • Education: High school diploma or equivalent required; college degree preferred.
  • Experience: Hotel experience preferred, but not required.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues. Ability to multitask and work in a fast-paced environment.
  • Physical Demands: Ability to stand for long periods, move throughout the hotel, and lift up to 25 pounds.
Benefits

The Kimpton Brice Hotel offers a comprehensive benefits package, including competitive pay, medical and dental insurance, and a 401(k) savings plan. We also offer opportunities for professional growth and development, as well as a fun and dynamic work environment.



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