Hotel Front Desk Clerk
2 months ago
$14 - $15 hourly
Responsibilities:- Communicate with housekeeping to make sure guest rooms are ready
- Mitigate customer complaints as needed
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Bookkeeping: keep accurate records of all hotel guest account information
- Working knowledge of Microsoft Office and reservation management systems
- High school diploma, GED, or equivalent
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Has experience answering telephone calls and troubleshooting stressful situations
The New Grand Savannah Hotel is a Ascend Hotel Collection under Choice Hotels. New owners at the property taking time and care to turn this property into an upscale boutique hotel.
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