Care Coordinator, Social Services

3 weeks ago

Modesto, United States SAN JOAQUIN COUNTY HEALTH COMMISSION Full time $49,140 - $61,295
Job DescriptionJob Description

The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.


We are hiring a Care Coordinator, Social Services to join our team


Must reside in California - Remote position.


Summary

Under general direction, the Social Services Care Coordinator is responsible for using established protocols to help evaluate members and to help ensure that assigned members understand and can comply with prescribed care plans.

Supervises
  • None

Essential Functions
  • Conducts initial health risk assessments for selected members, triages as appropriate.
  • Conducts initial and ongoing education of outreach to and follow-up with members to help ensure they understand and adhere to their care plan.
  • Assists the member in identifying, completing and/or obtaining the required documents, tests and other items required for medical appointments.
  • Assists the member in identifying and addressing barriers to their ability to access and keep medical appointments, including arranging for the provision of transportation, DME and translation services.
  • Collaborates with primary care physicians and HPSJ care management staff to identify members requiring specialty care services.
  • Refers and connects members to appropriate community resources and support services.
  • Documents and maintains activities and records in appropriate HPSJ system(s) according to standards.

Non-Essential Functions

  • Other duties as required.

Knowledge, Skills, Abilities and Competencies

Required

  • Produces work that is accurate and complete.
  • Produces the appropriate amount of work.
  • Actively learns through experimentation when tackling new problems, using both successes and failures to learn.
  • Rebounds from setbacks and adversity when facing difficult situations.
  • Knows the most effective and efficient process to get things done, with a focus on continuous improvement.
  • Strong knowledge of community healthcare, financial and social resources.
  • Basic knowledge of medical policy benefits and exclusions.
  • Basic knowledge of the managed care delivery system.
  • Basic knowledge of the healthcare issues facing the underserved.
  • Interpersonal skills - interacts effectively with individuals both inside and outside of HPSJ; relates openly and comfortably with diverse groups of people.
  • Skills in and ability to use tact and diplomacy to diffuse emotional situations.
  • Strong communication skills, with the ability to communicate professionally with diverse individuals inside and outside of HPSJ, and effectively explain complex information.
  • Strong listening skills.
  • Time management and organizational skills. Uses time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Can attend a broader range of activities. Meets deadlines.
  • Ability to identify and solve problems in an efficient and effective manner.
  • Ability to work independently and as part of a team.
  • Basic analytical skills.
  • Strong assessment skills.
  • Basic skills in Word, Excel and Outlook.
  • Ability to enter data into and navigate through multiple systems.
  • Ability to speak and be understood in English.
  • Ability to handle confidential information with appropriate discretion.

Preferred

  • Knowledge of and ability to apply basic medical terminology.
  • May require proficiency in one of HPSJ’s threshold languages (as defined by HPSJ’s Cultural and Linguistic Program).
  • Basic knowledge of the principles, practices and regulatory requirements of managed care.
  • Knowledge of Medi-Cal or other government sponsored programs and regulations as they apply to social work.

Education and Experience

Required

  • High school diploma or equivalent.
  • At least two years working as a community health advocate, patient advocate, patient coordinator or similar.

Preferred

  • Associate’s degree.
  • Experience working with Medi-Cal and other government sponsored programs.
  • Experience working in a managed care setting.

Licenses, Certifications

Required

  • Valid California driver license and reliable transportation, or the ability to obtain transportation on demand in the counties served by HPSJ if prohibited from getting a driver license due to a medically documented disability.

Preferred

  • Medical Assistant Certification.

Physical Demands

Frequent sitting, standing and walking, constant repetitive motion – keyboarding and writing, constant talking and listening in person and over the phone, occasional talking and listening in groups, occasional handling of materials up to 10 lbs., close up and distance vision requirements, occasional public contact, occasional travel.

Emotional/Psychological Demands

Ability to cope with a fast-paced work environment, dynamic priorities and deadlines, working under pressure, frequent interruptions, occasional public contact.

Work Environment

Open office environment; moderate temperatures; moderate noise levels.

We are an equal opportunity employer and diversity is one of our core values. We believe that differences including race, ethnicity, gender, sexual orientation and other characteristics, will help us create a strong organization that is sensitive to the needs of those we serve. Employment decisions are made on the basis of qualifications and merit.

HPSJ provides equal employment opportunities to employees and applicants for employment and prohibits discrimination based on color, race, gender (including gender identity and gender expression), religion (including religious dress and grooming practices), marital status, registered domestic partner status, age, national origin (including language use) or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military or veteran status, political affiliation or any other characteristic made unlawful by applicable Federal, State or local laws. It also prohibits unlawful discrimination based on the perception that anyone has these characteristics, or is associated with anyone who has or is perceived to have these characteristics.

Important Notice: This job description is not a contract between HPSJ and the employee performing the job. The duties listed in the job description may be changed at the discretion of HPSJ, and HPSJ may request the employee to perform duties that are not listed on the job description.

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