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Lead Care Coordinator

2 months ago

Modesto, California, United States Serene Health Full time
Job Overview

Empowering Health, Enriching Lives

Serene Health is committed to improving the quality of life through wellness initiatives. Our organization aims to deliver comprehensive support and care that not only addresses immediate health concerns but also promotes long-term wellness.

As leaders in the healthcare sector, we strive to excel in member care outcomes and establish new benchmarks for quality and innovation. Our mission is to empower members to achieve health independence, creating a positive impact that resonates within families and communities.

At Serene Health, our workplace culture is founded on pride, enthusiasm, and a shared dedication to making a meaningful difference in people's lives. Our team members are innovative problem-solvers who contribute their diverse skills and insights. We believe that by nurturing a collaborative and supportive atmosphere, we can unlock the full potential of our workforce and, consequently, provide exceptional care to our members.

A career with Serene Health offers the chance to be part of a vibrant and forward-thinking organization. We promote continuous learning and professional development, equipping our employees with access to industry experts, advanced technologies, and a supportive community that values individual contributions. Join us in this endeavor to not only advance your career but also to be a catalyst for transforming lives and communities through meaningful and rewarding work.

Position Summary:

This role requires proficiency in Spanish.

The official title for this position is Lead Care Coordinator (LCC).

The Lead Care Coordinator (LCC) is responsible for creating tailored care plans, managing member services, and working closely with members and their families to ensure they receive necessary medical care and support. The LCC will engage with members to assess their needs, formulate personalized action plans, and collaborate with care teams to effectively manage the member experience. Key responsibilities include providing emotional support, addressing administrative challenges, and ensuring timely access to healthcare services. Compassion, healthcare expertise, and outstanding customer service are essential attributes for helping members achieve health independence.

Key Responsibilities:

  • Conduct interviews with members to evaluate medical and social needs while providing education about their conditions and medications, and developing personalized care plans.
  • Address member inquiries and concerns, ensuring compliance with healthcare regulations.
  • Collaborate with interdisciplinary teams, identify medical and social resources, and coordinate social service plans.
  • Advocate for members, liaise with healthcare providers, schedule appointments and treatment plans, monitor member progress, and assist with healthcare obstacles.
  • Maintain empathy and professionalism in communications with members and families.
  • Support behavioral health coordination, substance abuse resources, and community services.
  • Perform additional duties as assigned.

Qualifications:

  • Valid driver's license and vehicle insurance.
  • High school diploma or GED. (Required)
  • Minimum of 1 year of experience in case management, member care, customer service, or related fields. (Required)
  • Medical Assistant certification or knowledge of medical terminology. (Preferred)
  • Strong communication, interpersonal, customer service, and organizational skills.
  • Proficient in documentation, email, and chat support.
  • Able to work independently and collaboratively in a team setting to provide member care.
  • Excellent multitasking, organizational skills, and attention to detail are essential for managing care for multiple members simultaneously.
  • Ability to effectively utilize resources for problem-solving while maintaining composure under pressure in a compassionate manner.
  • Strong speaking, reading, and typing abilities, along with proficient proofreading skills.

Work Environment / Physical Requirements:

  • Must be able to travel using a personal vehicle for outreach visits.
  • Prolonged periods of sitting at a desk using a computer.
  • Ability to lift up to 15 lbs.

Travel Requirements:

  • Initial training will be provided, with travel expenses covered.
  • Meal stipends will be provided during training.
  • Flexible work schedule with remote work options available.

Compensation and Benefits:

Our full-time employees are eligible for a range of benefits after a specified period of employment, including:

  • Medical, Dental, & Vision Insurance: Various options available for you and your family.
  • Disability Benefits: Protection when you need it most.
  • Voluntary Insurance Plans: Additional security for you and your loved ones.
  • Flexible Spending Accounts: Financial management with flexibility.
  • Employee Assistance Program (EAP): Support for life's challenges.
  • 401(K): Building your financial future with us.
  • Paid Time Off: Flexibility for both planned and unplanned time away.
  • Paid Holidays: Time to celebrate important occasions.
  • Employee Referral Program: Share opportunities and earn rewards.
  • Company Discounts: Savings on everyday expenses.

Equal Employment Opportunity:

Serene Health is an Equal Opportunity Employer, committed to providing employment opportunities for all qualified candidates without discrimination based on race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by law.

Pre-Employment:

Serene Health maintains a drug-free workplace. Employment is contingent upon successful completion of a pre-employment drug screening and background check.