IT Services Administrator

2 weeks ago

Schaumburg, United States U.S. Waterproofing Full time
Job DescriptionJob Description

Our Ideal Candidate

U.S. Waterproofing is hiring an IT Services & Infrastructure Administrator: someone who’s as sharp with communication as they are with technology. Your mission is to keep our projects streamlined and well executed. If you excel at handling multiple tasks smoothly and bring clear, concise communication to complex situations, this job is for you. Manage our IT challenges and ensure operational excellence with your mix of tech know-how and great communication skills.

Responsibilities:

  • Manage and secure email systems, including handling quarantined messages.
  • Oversee the IT ticketing system, ensuring compliance with company policies.
  • Update and manage digital display content and system monitoring tools.
  • Support a wide range of hardware and software, including personal and company-provisioned devices across various platforms and applications.
  • Provide comprehensive technical support to all levels of company personnel, including executive support and troubleshooting.
  • Manage the technical aspects of workstation setups and IT asset management, including procurement and inventory control.
  • Execute user account management processes, covering onboarding, offboarding, and account maintenance across various systems.
  • Administer mobile and fixed device management systems, ensuring secure and efficient device lifecycle management.
  • Coordinate with vendors and service providers to maintain IT services and resolve issues.
  • Oversee the management of the MSP, ensuring effective coordination and task management across all partner companies within the portfolio.
  • Support organizational change initiatives, including mergers and acquisitions, from a technology perspective, ensuring smooth transitions and continuity of IT services.

 

Qualifications:

  • Experience in IT support, system administration, and network management.
  • Proficiency in managing a variety of technology systems, including enterprise software, mobile devices, and cloud services.
  • Experience managing relationships with Managed Service Providers (MSPs) and coordinating IT tasks across multiple companies.
  • Strong organizational skills with the ability to manage multiple priorities and tasks effectively.
  • Excellent problem-solving abilities and a detail-oriented approach to technology management.
  • Good communication skills.
  • A proactive attitude towards technology trends and IT best practices, with a willingness to undertake continuous professional development.

 About U.S. Waterproofing

U.S. Waterproofing is the leading provider of basement waterproofing and foundation repair solutions. Our offerings include crawl space encapsulation, sump pump installation, concrete raising, window well solutions, gutter services and more.  Established in 1957, our mission is to provide total peace of mind for our customers through education, comprehensive solutions, and our wealth of experience.  In 2022, we joined with Rotunda Capital Group to accelerate our growth and expansion throughout the Unted States. 

Why Join Us?

U.S. Waterproofing is the largest basement waterproofing and foundation repair company in the Midwest, and we are expanding into additional markets throughout Michigan, The Carolinas & Georgia.

  • Proven Success: We have fixed over 500,000 wet basements and settling foundations.
  • Vibrant Corporate Culture: A highly rated employer with a 4.5 Glassdoor score.
  • Commitment to Ethics: Recipient of the 2021 BBB Torch Award for Ethics.
  • Innovative Workspace: Cutting-edge headquarters with top-tier amenities.
  • Focus on Development: Strong investment in training and continuing education.

Our Values

  • Be Resilient
  • Have A Growth Mindset
  • Keep it Real
  • Do The Right Thing

These values are the compass that guides our decision-making and cultivates our unique culture.

  Benefits

  • Pay: The position is paid a highly competitive salary
  • Paid Time Off: U.S. Waterproofing provides PTO & observes 8 national holidays plus a floating holiday:
  • Holidays:  New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve, and Christmas Day

Employee Benefits:

  • 401(k) plan with an employer matching contribution
  • Health Insurance
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Vision insurance

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