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Service Advisor

3 months ago

Cleveland, United States Martin Automotive Group Full time
Job DescriptionJob Description

Martin Automotive Group is searching for a Service Advisor to join our team at our Toyota Cleveland Heights location We believe our continued success and future growth is attributed to our employees.

Responsibilities:

  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend needed maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers

Requirements

  • 2-3 years experience in a dealership environment
  • Dealertrack & Xtime experience preferred but not required
  • Must have high school diploma or GED
  • Proven record of achieving exceptional Customer Satisfaction
  • Above average energy level
  • A desire for a long term career with a growing organization
  • Personal and professional integrity

Benefits

  • Top Pay for Experienced Advisor
  • Growth Potential
  • Medical, Dental, Vision, Life Insurance
  • 401k
  • Paid Holidays
  • Weekly Paychecks

Service Advisor, Advisor, Service Writer, Customer Service, EOE

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