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Call Center Representative

2 months ago

Austin, United States Hunt Hive Talent Full time
Job DescriptionJob DescriptionDiscover the Buzz About Us:

Welcome to Hunt Hive Talent Recruiting Agency, where we specialize in connecting talented professionals with exciting opportunities. Our client is seeking a driven Inside Sales Specialist to join their dynamic team. If you thrive in a fast-paced environment and have a passion for business development and call center sales, we want to hear from you

Why Choose Us?
  • Professional Growth: Advance your career in a supportive and collaborative environment.
  • Impactful Work: Contribute to a team committed to high sales conversion rates and customer satisfaction.
  • Competitive Benefits: Enjoy a rewarding compensation package with pay rate and commissions based on target completion.
  • Inclusive Culture: Join a diverse and inclusive workplace that values your unique skills and perspectives.
About the Role:

As an Inside Sales Specialist, you will be responsible for making 100-150 calls per day from the office, advising customers on the benefits of solar panels, and qualifying homeowners for solar consultations. You will be the first point of contact for prospects and play a key role in ensuring an incredible first impression.

Position Summary:

The Inside Sales Specialist will handle inbound and outbound leads in a call-center environment, qualify leads over the phone, and schedule in-home visits for qualified leads. You will work closely with dealers, sales teams, and other departments to achieve high sales conversion rates and customer satisfaction.

Key Responsibilities:
  • ️ Handle inbound and outbound leads in a call-center environment, serving as the first point of contact for prospects.
  • Qualify leads by understanding the homeowner's energy costs and pre-screening the suitability of solar through satellite tools.
  • Schedule in-home appointments for qualified leads and work closely with dealers, salespeople, and sales managers.
  • Listen to homeowner interests and concerns, providing relevant feedback to guide them through the sales process.
  • Accurately capture all customer-related data into Salesforce (CRM) and work with lead transfer and appointment process issues.
  • Meet and exceed monthly quotas and service level agreements in a fast-paced environment.
  • Be available to work outside standard business hours, including weekends, as per business needs.
Knowledge, Skills, and Abilities:
  • Strong work ethic, good business acumen, and above-average customer service orientation.
  • ️ Ability to work shifts during all coverage hours: 8am 10pm, seven days a week.
  • Inside sales experience within a sales quota environment preferred.
  • Strong project management and communication skills with the ability to manage multiple programs and meet tight deadlines.
  • ️ Experience with Salesforce.com and strong computer skills including MS Excel, Word, and PowerPoint.
  • Exceptional telephone and written communication skills, and ability to work independently.
  • Team player with a positive attitude and strong decision-making aptitude.
  • Ability to adapt to frequent new processes and updates and maintain a calm demeanor in challenging situations.
Minimum Qualifications:
  • High school diploma or equivalent required.
  • Associates degree and 2+ years related experience OR equivalent combination of education and related experience.
Ready to Take the Next Step?

Join us at Hunt Hive Talent Recruiting Agency and leverage your inside sales expertise to drive customer engagement and solar consultations. Apply now through our website at Hunt Hive Talent to embark on a rewarding career journey with us.

Hunt Hive Talent Recruiting Agency is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.