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Front Desk Agent

4 months ago

Saint Helena, United States Meadowood Resort LLC Full time
Job DescriptionJob Description

At Meadowood, gracious hospitality defines the style of service and timeless, natural beauty, the sense of place. A rich company culture inspires staff to achieve the highest service standards in hospitality. Join the Meadowood team and experience the pride and teamwork of working alongside a dedicated team of professionals in a truly beautiful setting.

The Front Desk Receptionist is responsible for completing day-to-day activities of the Front Office. Observe and enhance Meadowood’s culture of Service and Forbes Standards in daily operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

PRODUCT/SERVICE

  • Provide gracious hospitality to all guests.
  • Resolve 1st and 2nd level guest problems/complaints.
  • Assist Reception staff with heavy check-ins, check-outs, room moves and billing questions.
  • Ensure that the reception desk is maintained in a clean and orderly fashion at all times.
  • Ensure that supplies, maps, other resources and inventory are properly stocked.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrated strong guest/customer service skills
  • Strong interpersonal skills
  • Strong verbal and written communication skills
  • Excellent problem-solving skills
  • Eye for detail
  • Strong organizational skills
  • Demonstrated use of solid reasoning and judgment to deal effectively with guests
  • Proficient in MS office programs and PMS systems
  • Team oriented
  • Steady under pressure
  • Must have weekend availability

Education and/or experience: Prior experience at the front desk or other hospitality experience. High school graduate. Valid driver’s license.

Language skills: Fluent in English. Ability to communicate clearly verbally and in writing.

Mathematical SKILLS: Ability to analyze guest folios.

Reasoning ability: Ability to solve problems and use independent judgment

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Estimate 30 % of time is spent on feet and 70% sitting at desk.
  • Have frequent need to perform the following physical activities: bend/stoop/squat and reach above shoulders.
  • Lifting/carrying 35 pounds occasionally. No lifting over 35 pounds without assistance
  • Vision requirements: constant need to produce complete forms, read reports, view computer screen for long periods of time. Frequent need to see small details. Frequent need to see things clearly beyond arm's reach.
  • Hearing requirements: constant need to communicate in person and over the phone.

Meadowood is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Meadowood is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Please let us know if you need any assistance or accommodations due to a disability.


Benefits:

  • Health insurance
  • Vision insurance
  • Dental insurance
  • 401(k) matching
  • Employee discount
  • Flexible spending account
  • Health savings account
  • Life insurance
  • Pet insurance
  • Paid time off
  • Referral program
  • Employee meals