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Assistant Community Director

2 months ago

Billings Metropolitan Area, United States Axis Residential, LLC Full time
Job DescriptionJob Description

Who We Are:

Axis Residential is a forward-thinking, property management organization, part of Inland Group ­– a vertically integrated real estate developer, contractor, and owner of multifamily housing communities based in Spokane, WA. Collectively, we have set ourselves apart as an industry leader who genuinely cares for the well-being and success of our people while creating an environment of meaningful community for our residents. Our success is a result of our team and culture– we take a relational and entrepreneurial approach to business and our team members are authentic, curious, natural leaders who value the greater team. We love what we do, and we are committed to excellence in our work.

The Position:

We are seeking a people-focused Assistant Community Director for our 55 and older, active adult community - Affinity at Billings. As the Assistant Community Director, you will support and assist the Community Director in the overall operation of the assigned community. In this role, you will be responsible for the administrative support of financial records and maintaining resident files while assisting with leasing, marketing, and resident relations for the community.

  • Maintain a community culture focused on enhancing our residents’ way of life while providing excellent customer service and a supportive home environment.
  • Operate the property in the absence of the Community Director.
  • Assist the Community Director in property operations by preparing weekly reports, move-out paperwork, and month-end reports.
  • Complete daily transactions and financial tasks such as collecting and posting rent deposits, fees, and other payments.
  • Review resident files and accounting records to determine unpaid and/or late fees owed.
  • Maintain accurate records, including leasing records, liability insurance, resident and property activities, etc.
  • Assist the sales team by greeting prospective residents, gathering information from leads, showing apartment homes, closing, and obtaining lease deposits.
  • Support the leasing and renewal process by ensuring complete and accurate applications, handling transactions, and keeping records organized and accurate.
  • Assist with credit and background checks.
  • Help ensure applications are fully approved prior to move-in.
  • Work with Marketing and Sales to understand current marketing and sales programs.
  • Research and understand local competition and market conditions.
  • Conduct move-in orientations.
  • Participate in resident led events and activities.
  • Observe the condition of the grounds, buildings and model apartment homes on a regular basis and report any irregularities or maintenance needs to the Community Director.
  • Assist residents with the reporting and recording of maintenance needs.
  • Comply with all company policies and procedures.
  • Comply with all Fair Housing Laws.

Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may be asked to perform additional tasks in order to meet the needs of the organization.

What We Are Seeking:

A professional, relationship-focused Assistant Community Director who can effectively work with the site team to carry out the daily operations of the community while building rapport with residents.

  • Must be a team player who takes a ‘we’ over ‘me’ approach to building and sustaining relationships with others.
  • Must be determined, ambitious, and self-motivated.
  • Prior multifamily property management experience preferred.
  • Excellent communication skills; must be proficient in speaking, reading, and writing in English.
  • Strong computer skills, including MS Office, Google-Suite, property management software (i.e., Yardi, On-Site), and CRM solutions.
  • Willingness to work evenings and weekends as necessary.
  • High School diploma or equivalency certificate.
  • Valid driver’s license and insured, operable vehicle.

Compensation and Benefits:

  • Competitive pay (based on experience).
  • Bonus incentive.
  • Annual performance review with potential merit increase.
  • Full benefits package: Medical, Dental, Vision, Disability, AD&D, and Life Insurance.
  • 401(k) with Safe Harbor contribution.
  • Vacation, Sick, and Holiday Pay.

Physical Requirements:

  • Sitting: 3-7 hours/day.
  • Walking: 1-3 hours/day.
  • Climbing: 0-3 hours/ day, stairs.
  • Lifting: 10-25 lbs occasionally.
  • Endurance: light to moderate energy.
  • Manual Dexterity: frequent fine motor skills.
  • Near Vision: minimal near vision.

Environmental and Safety Factors:

  • Weather: work is primarily indoors in a temperature-controlled office environment with occasional exposure to outdoor weather conditions, including uneven and slippery surfaces.
  • Noise: frequent exposure to typical office environment noise levels including conversational voice levels; infrequent exposure to high-volume office equipment (e.g., shredder).
  • Pace of Work: great, multi-tasking/pressure paced environment.
  • Driving: exposure to environmental and safety conditions related to operating a motor vehicle, including the possibility of bodily injury related to motor vehicle collisions.

Axis Residential is an Equal Opportunity Employer.