Guest Care Specialist

2 months ago

LuthervilleTimonium, United States Mr. Tire Auto Service Centers Full time
Job DescriptionJob DescriptionJob Description

Position Summary:

You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge.  You must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.

The hourly range for this role is $14.00 - $17.00.   

This role is eligible for additional compensation and incentives.  Pay will be based on experience level. 

Duties & Responsibilities:

  • Successfully complete Mr. Tire's training program to enable Guest Care Specialist to execute the Mr. Tire selling process.
  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Mr. Tire selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
  • This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Able to understand and effectively communicate all products and services Mr. Tire offers to customers. 
  • Partner with Management to produce a safe, and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Maintain an organized and neat customer waiting area.
  • Other duties as assigned.
Qualifications

Qualifications:  

  

  • High school diploma or equivalent required.  

  • Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)  

  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.  

  • Strong problem-solving skills.  

  • Ability to work, Days, Evenings, Weekends, Holidays 

  • Work Environment & Physical Requirements:  

  • This job operates in an automotive shop environment.  The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to:  

  • Profile Summary:  

  • Possess a strong focus on providing excellent guest service.  

  • Must be able to communicate clearly and professionally, both verbally and in writing.  

  • Must be able to develop a good understanding of the products or services being offered to guests.  

  • Possess basic sales skills.  

  • Must be able to think critically and find effective solutions to address guest concerns or resolve issues.  

  • Able to effectively manage time and can handle multiple priorities or various tasks at one time.  

  • Able to collaborate with others, work well with teammates, provide support when needed.  

  •  



Additional Information

All your information will be kept confidential according to EEO guidelines.

Your next Destination

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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