Patient Care Advisor

4 months ago

Lutherville Timonium, United States Curio Wellness Full time
Description

Patient Care Advisor (PCA) is responsible for a premium retail experience at the Far & Dotter Wellness Center & Spa. This role focuses on providing best-in-class guest service to patients, including medical cannabis certified patients, caregivers, Holistic Pharmacy and Spa clients and the public. The Patient Care Advisor assists guests and patients with product education, selection, and purchasing and always ensures an elevated experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Passion for Outstanding Guest & Patient Service
  • Greet all guests, patients, peers, and vendors at Far & Dotter with warmth and a smile
  • Follow guest service training to assist patients with their reason for visiting the Wellness Center, which includes checking in guests for the medical cannabis dispensary, checking in guests visiting the Spa, and/or assisting guests with Holistic Pharmacy products.
  • Learn, promote, and manage points/rewards for the Far & Dotter Loyalty Program to new and existing guests
  • Always go above and beyond to provide patients and guests with an elevated experience to ensure they leave "delighted"
Contributing to a Culture of Retail Sales Excellence
  • Learn point-of-sale (POS) system and SOPs and execute processes accurately to ensure all transactions are correct and compliant
  • Learn product assortment and products' associated health benefits.
  • Constantly seek out ways to educate patients about add on products to drive additional sales
  • Understand daily, weekly, and seasonal promotions and sell product against these initiatives
  • Fully participate in staff sales initiatives
Reinforcing an Environment of Compliance
  • Follow compliance procedures to assure all activities and transactions follow MCA regulations and Far & Dotter SOPs
  • Follow HIPAA guidelines
Delivering Operations Excellence
  • Ability to execute the picking and packing of retail orders, processing transactions, checking consumers in, and assisting consumers as they shop our wellness boutique.
  • Clean and straighten sales fixtures and products daily to maintain an impeccable retail environment
  • Clean and straighten communal and public spaces daily to maintain a hygienic environment
Functional Areas
  • Perform tasks assigned by direct supervisor that may be related to the PCA's functional department
Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

This job has no direct supervisory responsibilities.

Education and Experience:

High school diploma or General Education Degree (GED); previous cannabis, retail, hospitality or guest service sales experience; or equivalent combination of education and experience

Other Qualifications:
  • Strong guest service skills
  • Social, friendly and outgoing demeanor
  • Ability to positively interact with patients and the public
  • Ability to empathize and understand challenges patients have with their heath
  • Ability to recommend products to patients based on their individual needs.
  • Advanced understanding of cannabis industry and products
  • Desire to work in a team environment
  • Ability to work in a fast paced, busy, unpredictable environment
  • Ability to follow existing processes and procedures
  • Ability to work normal retail hours (nights, weekends and holidays)


Curio Wellness is an Equal Opportunity Employer Curio Wellness is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Must be 21 years old.

As a condition of employment, all Curio Wellness employees must comply with the State of Maryland requirements which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.

  • Patient Care Advisor Lead

    1 week ago

    Lutherville Timonium, United States Curio Wellness Full time

    The Patient Care Advisor?Lead?is?responsible for?a premium retail experience at the Far & Dotter Wellness Center & Spa. This role?focuses on providing best-in-class customer service to customers, includes medical cannabis certified patients, caregivers, and the?general public. The Patient Care Advisor Lead assists customers with product education, selection,...

  • Patient Care Advisor Lead

    5 days ago

    Lutherville Timonium, United States Curio Wellness Full time

    Description The Patient Care Advisor?Lead?is?responsible for?a premium retail experience at the Far & Dotter Wellness Center & Spa. This role?focuses on providing best-in-class customer service to customers, includes medical cannabis certified patients, caregivers, and the?general public. The Patient Care Advisor Lead assists customers with product...

  • Critical Care Registered Nurse

    1 week ago

    Lutherville Timonium, United States LifeBridge Health Full time

    Job SummaryWe are seeking a highly skilled Critical Care Registered Nurse to join our team in the High Intensity Care Unit (HICU) at LifeBridge Health. As a Critical Care Registered Nurse, you will be responsible for providing safe, age-appropriate patient care and serving as an advisor, resource, and leader for other members of the patient care team.About...

  • Patient Care Lead

    1 week ago

    Lutherville-Timonium, United States RadNet Full time

    Job OverviewWe are seeking a highly skilled Patient Care Lead to join our team at RadNet. As a key member of our staff, you will be responsible for leading a team of employees and providing exceptional patient care.

  • Patient Care Coordinator

    2 weeks ago

    Lutherville Timonium, United States Kaiser Permanente Full time

    Description: Job Summary: The Patient Care Coordinator is responsible for overseeing the management and coordination of care for the acute inpatient population. The PCC collaborates with rounding MAPMG Hospital Based Service Physicians, patient/family, nursing, utlization review and other members of the healthcare team to assure continuum of patient care...

  • Physiotherapy Professional for Patient-Centric Care

    7 days ago

    Lutherville-Timonium, United States MEGAN RICH PHYSICAL THERAPY LLC Full time

    About Our PracticeMegan Rich Physical Therapy LLC has been a trusted name in the industry for 25 years, providing comprehensive care to diverse patient populations.We have a team of eleven physical therapists with expertise in various areas of PT and movement, including Pilates, Gyrotonic, Feldenkrais, and dance. Our state-of-the-art movement studio and warm...

  • Movement Therapist

    1 week ago

    Lutherville-Timonium, United States MEGAN RICH PHYSICAL THERAPY LLC Full time

    Megan Rich Physical Therapy LLC is a locally owned practice that has been providing exceptional patient care for 25 years.Salary and BenefitsWe offer a competitive salary, flexible schedule, and benefits including 401(k), paid time off, and a great work environment.About Our PracticeOur physical therapists provide experience in various areas of physical...

  • Patient Service Coordinator

    6 days ago

    Lutherville Timonium, United States Johns Hopkins University Full time

    The Department of Orthopaedic Surgery is seeking a Patient Service Coordinator (PSC) who will be responsible for offering friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Maintaining accurate information on each patient to facilitate the patient encounter. Uses...

  • MRI Team Lead

    1 week ago

    Lutherville-Timonium, United States RadNet Full time

    Job SummaryWe are seeking an experienced MRI Team Lead to join our dynamic team at RadNet. In this role, you will be responsible for providing exceptional patient care and leadership skills to ensure the highest quality of service.About UsRadNet is a leading provider of high-quality diagnostic imaging services. With decades of expertise, we have established...

  • Patient Service Coordinator

    1 week ago

    Lutherville Timonium, United States Johns Hopkins University Full time

    The Department of Orthopaedic Surgery is seeking a Patient Service Coordinator (PSC) who will be responsible for offering friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Maintaining accurate information on each patient to facilitate the patient encounter. Uses...

  • Lead Primary Care Physician

    4 weeks ago

    Lutherville Timonium, United States Marathon Health Full time

    About Marathon HealthMarathon Health is a leading provider of advanced primary care in the United States, serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through...

  • Patient Service Coordinator/MA

    6 days ago

    Lutherville Timonium, United States Johns Hopkins University Full time

    The Department of Neurology is seeking a Patient Service Coordinator/MA to work as a team member at the Johns Hopkins at Green Spring Station campus. This a hybrid role with administrative and clinical functions with opportunities to work in different environments. We are looking for an exceptional team member! We have a great group of doctors, nurses,...

  • Patient Service Coordinator/MA

    4 days ago

    Lutherville Timonium, United States The Johns Hopkins University Full time

    We are seeking a Patient Service Coordinator/MA (PSC/MA) who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at Green Spring Station. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite...

  • Patient Service Coordinator/MA

    3 months ago

    Lutherville Timonium, United States Johns Hopkins University Full time

    The Department of Neurology is seeking a Patient Service Coordinator/MA to work as a team member at the Johns Hopkins at Green Spring Station campus. This a hybrid role with administrative and clinical functions with opportunities to work in different environments. We are looking for an exceptional team member! We have great group of doctors, nurses,...

  • Clinical Nurse Specialist

    1 month ago

    Lutherville-Timonium, Maryland, United States BAYADA Home Health Care Full time

    OverviewBAYADA Home Health Care, a leading provider of home health care services, seeks a skilled Registered Nurse to join our team. As a clinical nurse specialist in home health care, you will be responsible for delivering high-quality patient care and education to individuals in their homes.About the RoleThis is a full-time position offering a competitive...

  • CO Patient Service Coordinator

    1 week ago

    Lutherville Timonium, United States Johns Hopkins University Full time

    We are seeking a COPatient Service Coordinatorwho will offer friendly, courteous, and confidential assistance to ensure every patient has an outstanding customer service experience. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and...

  • Patient Service Coordinator III

    5 days ago

    Lutherville Timonium, United States The John Hopkins Health System Full time

    The Johns Hopkins Health System Corporation is a not-for-profit organization dedicated to providing the highest quality of care in the treatment and prevention of human illness. JHHS is an academically based health system consisting of: The Johns Hopkins Hospital, Johns Hopkins Bayview Medical Center, Johns Hopkins Howard County Medical Center, Suburban...

  • Patient Care Team Member

    1 week ago

    Lutherville-Timonium, Maryland, United States Chesapeake Oral Surgery & Dental Im Full time

    Estimated Salary: $45,000 - $60,000 per yearJob TitleAs a Front Office Patient Administrator in our Oral Surgery office, you will play a critical role in ensuring the smooth operation of our front desk. Your primary responsibilities will include scheduling and confirming patient appointments, greeting and checking-in patients, and following up with patients...

  • Patient Service Coordinator III

    6 days ago

    Lutherville Timonium, United States Johns Hopkins Medicine Full time

    Job Details Requisition #: 641416 Location: Johns Hopkins Imaging, Lutherville, MD Category: Clerical and Administrative Support Schedule: Day Shift Employment Type: Full Time The Johns Hopkins Health System Corporation is a not-for-profit organization dedicated to providing the highest quality of care in the treatment and prevention of human illness. JHHS...

  • Home Health Care Professional

    3 weeks ago

    Lutherville-Timonium, Maryland, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care is seeking a skilled and compassionate Registered Nurse (RN) to join our team in Timonium, Maryland.About the RoleThis opportunity involves performing home health visits in Baltimore County, providing one-on-one care to clients in need. As a Registered Nurse, you will be responsible for following designated care plans, administering...