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Event Sales Representative

2 months ago

Houston, United States Puttshack Full time
Job DescriptionJob Description

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment.

Now Hiring:
Event Sales Representative

The Event Sales Representative position is an essential member of the Puttshack Sales team. The sales representative will be responsible for booking and executing social events for group sizes of 13-24 guests as well as supporting the sales team with daily and weekly administrative tasks. The ideal Event Sales Representative candidate has prior experience in hospitality, event management and coordination. They possess excellent guest service skills, are self-motivated, and willing to take initiative. This is an entry level position, providing an opportunity to join a growing company while supporting a high-volume sales team in a fast-paced environment.

Position Responsibilities may include, but not limited to:

  • Sell and execute small social events in total by negotiating, executing the contract, making food and beverage offerings, and providing and supervising a customized event for each guest/client.
  • Answer phones and respond to voicemails, emails, and inquiries within 24 business hours while maintaining communication with potential clients.
  • Qualify incoming event leads and assign to Sales Managers for all corporate and social events of 25 or more, and assign to self for social events of 13-24 guests
  • Collaborate with clients to understand their event needs and preferences, ensuring exceptional service and client satisfaction.
  • Fully utilize Tripleseat events software for party bookings. This includes but is not limited to fielding leads through email and by phone, managing events calendar, creating BEOs (Banquet Event Orders), securing payment and documenting all correspondence within the software notes.
  • Serve as the point of contact for venue leadership team for events, working closely with the Director of Operations, Hospitality Managers and Executive Chefs, Event Ambassadors and Game Techs.
  • Manage the Golf Reservation system for events and verify the game is booked in the system and on the correct course. Troubleshoot any tech issues on the day of the event with the support of Home Office IT team if needed
  • Attend and facilitate events alongside management teams to ensure smooth execution and address any issues that come up.
  • Attend and participate weekly meetings with managers to present the weekly event agenda along with relevant BEOs.
  • Input sales revenue following events in CRM, complete event closeouts and relay any discrepancies to Sales Manager
  • Assemble event information folders so they are readily available for walk in tours
  • Stock reception desk and cloak room with business cards and event collateral and replenish when inventory is low
  • Complete reports as needed, including forecasting, staffing and other Tripleseat reports
  • Other projects or duties as assigned.

Required Skills and Experience:

  • 2+ years of experience in sales or events related function
  • Excellent communication skills both written and verbal
  • Familiarity with reservation and booking platforms (e.g., OpenTable, EventBrite) and experience with Tripleseat Event Software or similar events software is preferred.
  • Strong people skills and ability to maintain excellent guest service relations.
  • Attention to detail and strong administrative, time, and project management skills for managing party and programming details
  • Detail-oriented, results-driven, consistent, organized, and a reliable team player
  • Excellent organizational skills with the ability to establish priorities in a fast-paced environment with minimal direction.
  • Self-starter able to problem-solve and work in a small office setting, taking on various tasks as needed and providing administrative support within the venue as needed and when asked
  • Willingness to work varied hours and days based on business needs. Must be able to work onsite 5 days per week.
  • Works well independently but also values collaboration.
  • This position must pass a post-offer background.
Preferred Skills and Experience:
  • Previous sales experience in restaurant or hospitality environment preferred
Physical Requirements:
  • Physical activities on a continuous basis, frequent use of telephone/video conferencing and write or use a keyboard to communicate through written means.
  • Frequent walking, bending, sitting, and occasional lifting up to 20 lbs. may be required.
  • The noise level in the work environment is typically moderate to high.
  • The physical demands described above are representative of those that must be met by an associate to successfully perform the essential functions and responsibilities of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and responsibilities.

What's in it for you:

  • Paid Time Off & Health Insurance
  • GREAT growth opportunities
  • 50% Off Meals & Free Mini Golf
  • Parental Leave & Paid Volunteer Hours
  • Earned paid sick time in accordance with applicable municipal and/or state laws.

The Puttshack experience is really all about having fun – and doing something fun - together.

Our Purpose: To bring everyone in to play.

Our Vision: To be the universal answer to the question ‘Where should we get together?’

Our Mission: To create lasting memories for people of all generations through a shared, world-class entertainment experience.

Our Values:

  • Bring your 'A' game - We strive for excellence in everything we do.
  • Lead the Way - Our associates embrace and are inspired by change.
  • Own the Fun - We revel in our guests’ enjoyment.
  • Care Deeply - We take great care of our guests, our associates and the communities we call home.

At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Puttshack also takes steps to prevent retaliation and create a respectful, equitable, and inclusive environment for our Associates, Guests, and Vendors.

In order to be hired at Puttshack you must be at least 18 years old, or older. For some roles, you must be at least 21 years old.