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Lead Client Support Specialist

4 months ago

Greenville, United States Safe Harbor Full time
Job DescriptionJob DescriptionSalary: $20/hour

Title: Lead Client Support Specialist

Reports To: Client Support Manager


Summary: This position is responsible for providing direct services to survivors of domestic abuse and their children in the shelter to ensure their day-to-day needs are met. This includes supporting the shelter team in creating a welcoming and trauma-informed environment. Assists Client Support Manager with staff training and quality assurance checks. This is a full-time, hourly, non-exempt position eligible for full benefits.


Job Responsibilities:

  • Receives and processes crisis intake calls from survivors and accepts clients into
  • Facilitates new clients through intake procedures, explains procedures of the household, prepares necessary documentation and photographs for client records.
  • Ensures that the basic needs (food, clothing, medical assistance, ) of all clients in the shelter are met.
  • Maintains the client tracker and folders for all incidents relating to clients by accurately entering data into a computer system in a timely and efficient
  • Assists in maintaining a clean shelter and performs other household contributions as needed.
  • Assists in planning and executing client events, as well as other shelter
  • Provides coverage for all shelter locations as needed; attends meetings and trainings as
  • Performs other or similar agency duties as assigned by supervisor and/or other agency management personnel.
  • Ability to work independently and with limited supervision while applying established policies and procedures.
  • Demonstrates effective time management skills by prioritizing tasks and meeting deadlines.
  • Enthusiastically supports and models the mission and vision of Safe Harbor to peers, clients, and the
  • Consistently exemplifies agency and team protocols, maintains professional boundaries, utilizes trauma-informed approaches, and practices compassionate accountability when interacting with both staff and clients. 
  • Displays the maturity and flexibility that is necessary in a crisis-oriented environment.  
  • Demonstrates interpersonal skills by effectively communicating, actively listening, and providing de-escalation and emotional regulation while maintaining healthy boundaries. 
  • Demonstrates compassion and empathy while supporting clients experiencing a range of challenges, such as triggers, trauma symptoms, and various emotional, mental, or physical health concerns. This includes active addiction, suicidal ideation, and mental health conditions. 
  • Demonstrates a proactive attitude, drive for self-improvement, ability to problem-solve effectively and willing to assist team-members when needed. 
  • Works with team-mates and clients, to ensure the household is a family friendly, clean, peaceful and healing environment.   
  • Rotates between shelter locations weekly.
  • Assists Client Support Manager with training of Client Support Specialist and quality assurance checks.
  • Serves on the on-call rotation.
  • $2 shift differential from 12am-8am.



Qualifications: High school diploma or equivalent required. Must be physically capable of lifting up to 50 lbs., navigate stairs, and perform all tasks related to this position. Hours: 2nd shift must be available any day of the week and able to adjust their schedule to attend agency meetings and training.