Hotel Front Desk Attendant
1 month ago
$12 - $13 hourly
Responsibilities:- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Mitigate customer complaints as needed
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Work with the housekeeping staff to ensure rooms are ready for new guests
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Comfortable taking telephone calls and mitigating stressful situations
- High school graduate, GED recipient, or equivalent
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
1529 Old Brodhead Road
Monaca, PA, 15061
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