Hotel Front Desk Attendant

1 month ago


Monaca, United States Suburban Extended Stay Full time
Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today

Responsibilities

•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Mitigate customer complaints as needed
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications

•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
•Comfortable taking telephone calls and mitigating stressful situations
•High school graduate, GED recipient, or equivalent
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

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