Office Manager
1 month ago
Growing to twelve awesome locations (and counting) in Chicago, IL, over the past 10+ years, Dentologie is excited about launching in Seattle
Dentologie is driven by Professionalism, Personality, and Positivity to provide an extraordinary patient and employee experience.
The Office Manager is responsible for providing patients with an extraordinary experience from start to finish. They also ensure successful day-to-day operations of their location. This includes oversight of all office staff, patient scheduling, and care, and meeting the expected financial performance of the office. As Office Manager you lead by example, acting as a role model of professionalism and positivity.
Note, the selected candidate would come to Chicago, IL for an employer-sponsored onboarding
Job Functions and Responsibilities:
- Professionally greet and communicate with patients (both written and verbal)
- Ability to effectively perform all functions of the Front Desk role.
- Support Front Desk staff; ensure day-to-day functions of Front Desk role are completed.
- Oversee patient schedule to make sure it is as productive/efficient as possible to maintain 80%+ utilization.
- Meet or exceed Monthly and Quarterly production goals (set individually per office).
- Maintain patient NPS of 72+.
- Track patient feedback, respond to patient concerns and patient reviews (NPS) accordingly.
- Ensure the office is appropriately staffed to meet operational needs - work with Team Leads and other Office Managers to coordinate staffing when needed.
- Manage timekeeping and timecard for non-exempt office staff.
- Oversee attendance/punctuality. Address concerns.
- Provide feedback to team to improve training protocols for new hires.
- Work with team leads of different departments to accurately assess the performance of new hires and provide feedback (Assistants, Hygiene).
- Oversee clinical cases needed from Dental Labs in collaboration with doctors and assistants. This includes crowns, dentures, Invisalign etc.
- DDS - Lead daily huddles for all office staff and update any DDS metrics accordingly.
- Central leadership to all teams within the office, providing support and guidance to resolve issues that impact patient care and office operations.
- Complete Front Desk staff performance reviews
- Address and document staff performance issues.
- Work with appropriate resources to complete corrective/disciplinary action
- Preferred: at least two years of management experience in dental.
- Excellent:
- verbal and written communication skills.
- leadership in a diverse, fast paced setting.
- interpersonal and customer service skills.
- organizational skills and attention to detail.
- time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Competitive Salary
- Monthly Performance Bonus
- 401k Program
- Medical, Dental, and Vision Insurance
- Free Dental coverage for employees
- Employer-paid Life and Disability insurance
- $50/month for mass transit or parking expenses
- Flexible spending accounts
- Paid holidays
- Paid personal and sick time.
- Supportive, friendly leadership that want you to succeed.
Apply at Dentologie - Careers
Note: Here at Dentologie, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.
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