Senior Account Manager

2 months ago


Quincy, United States Superior Bindery Inc Full time
Job DescriptionJob Description

Job Summary:

The Senior Account Manager develops strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. The Senior Account Manager also answers client queries and identifies new business opportunities among existing customers. The Senior Account Manager will collaborate with cross-functional internal teams (including Estimating, Planning, and Production departments) to improve the entire customer experience.

Duties/Responsibilities:

  • Lead as a point of contact for all customer account management matters.
  • Build and maintain strong, long-lasting client relationships.
  • Have a full understanding of the customer contract including, Statement of Work(SOW) and Service Level Agreement (SLA). Work with production to ensure the SLA is followed.
  • Collaborate with production, purchasing and accounting to ensure accurate job tickets and all required informations is provided to facilitate smooth project execution and timely delivery.
  • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
  • Forecast and track key accounts metrics (e.g. quarterly sales results and annual forecast).
  • Participate in weekly Manager L10 meetings.
  • Complete all other responsibilities and assignments as required to successfully achieve the goals and objectives of this position.

Required Skills/Abilities:

  • Ability to communicate, present and influence key stakeholders at all levels of the organization.
  • Solid experience with CRM and ERP software and Microsoft Office Suite.
  • Experience delivering client- focused solutions to customer needs.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
  • Excellent listening, negotiation and presentation skills.
  • Strong interpersonal and communication skills.

Education/Experience:

  • Bachelor Degree or equivalent experience in Business Administration, or Sales.
  • Knowledge in Packaging, Printing or related field experience.


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