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Service Manager

2 months ago

South Plainfield, United States LMK Recruiting Full time
Job DescriptionJob DescriptionService Manager | $31-45/HR

Position Overview: As a Service Manager, you will lead a team of 1 to 12 Service Technicians, playing a crucial role in our branch operations. Your primary responsibility is to enhance the customer experience by managing service delivery and maintaining proactive communication. You will work closely with outside sales personnel and inside sales staff to ensure efficient and timely service to our customers within your designated territory.

Benefits:
  • Competitive hourly pay
  • Quarterly bonus opportunities
  • Health, Vision, and Dental Insurance
  • Life Insurance
  • 401(k) with company match
  • Paid time off (vacation, sick days, holidays)
  • Career development opportunities
  • Employee discount programs
Work Schedule:
  • This position may require working a rotating on-call schedule and availability during evenings, weekends, and holidays, especially during peak seasons.
  • Travel may be necessary.
  • Overtime and double-time pay rates apply for applicable hours worked.
Key Responsibilities:

  • Customer Order Management:

    • Process customer orders from the sales department or branch manager, ensuring accurate fulfillment and timely delivery.

  • Customer Service:

    • Deliver exceptional customer experiences to foster repeat business and long-term relationships.

  • Equipment Installation and Maintenance:

    • Install equipment as needed, including temporary hoses for heating units and flexible ductwork for cooling applications.
    • Perform equipment startups and execute necessary service repairs.
    • Start, troubleshoot, and repair oil-fired heating and air conditioning equipment, including refrigerant circuit repairs.
    • Support the installation of air-cooled chillers and large package HVAC rental equipment.

  • Equipment Management:

    • Coordinate the pickup and assessment of returned equipment from customer locations, ensuring accurate documentation.
    • Recondition equipment according to standard procedures and complete required checklists.
    • Manage equipment storage and organization within the branch warehouse.
    • Clean and maintain chillers and large air conditioning units, ensuring all necessary accessories are prepared for orders.

  • Safety and Compliance:

    • Adhere to safety protocols, including the use of PPE and fall protection as required.
    • Uphold company core values in all business conduct.
Managerial Duties:

  • Continuous Improvement:

    • Drive continuous improvement in customer experience, ensuring high service quality as a key growth strategy.
    • Lead the development and implementation of service processes within the branch to ensure consistent service delivery.

  • Team Leadership:

    • Foster a positive work environment focused on employee development, accountability, and satisfaction.
    • Communicate branch goals, provide necessary resources for achieving them, and monitor progress.
    • Oversee training for Service Technicians in preventive maintenance, testing, and installation of various rental equipment.

  • Operational Consistency:

    • Implement service procedures and conduct audits to support operational consistency.
    • Regularly assess service operations against targets, utilizing customer feedback for continuous improvement.

  • Resource Management:

    • Assess and maintain service tools, PPE needs, and branch inventory in adherence to company guidelines.

  • Additional Duties:

    • Perform other duties as assigned.
Requirements:
  • 2-5 years of experience in the HVAC rental industry or a related field, preferably in a service management role.
  • Associate degree from an accredited vocational college is preferred.
  • HVAC certification (2-year program or Universal Refrigeration Certificate) or equivalent experience is desired.
  • 1-3 years of supervisory experience is required.
  • Proficiency with Microsoft Office products or similar software; familiarity with MRP or rental software is a plus.
  • Proven ability to work independently and as part of a team with minimal supervision.
  • Strong organizational skills and attention to detail, with a proactive approach to problem-solving.
  • Excellent written and verbal communication skills.
  • Ability to lift and move equipment up to 50 lbs. using safe lifting practices.
  • Must pass a DOT physical and drug test to operate company vehicles.
  • Valid driver’s license and a clean motor vehicle report (MVR) are mandatory.
  • Successfully pass a background check.
  • Strong customer service orientation and mechanical aptitude.
  • A genuine desire to learn and develop in the role.

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