Customer Service Project Manager
1 month ago
As a Customer Project Manager at Arcade Beauty, you will be responsible for managing the entire project lifecycle, from pre-sales to post-sales tasks. Your primary focus will be on ensuring timely execution of orders, managing client expectations, and maintaining accurate records.
Key Responsibilities:
Compile samples and timelines for Sales and clients
Evaluate and confirm overall feasibility of new projects from a timing standpoint through cross-functional collaboration with supporting departments
Interface with Development team to assess feasibility of various product requests (size, function, layout of packaging, etc)
Manage the submission, approval, and tracking of all artwork relative to open projects and orders
Follow up on line trials and compatibility submissions in order to get projects developed and purchase orders issued
Understand primary componentry offerings and packaging options available within the organization
Post-Sales Tasks:
Establish and maintain accurate client expectations on timing and execution of all projects
Order entry, maintenance, and tracking
Ensure bill of materials, fill, and assembly specifications and component standards are available to all support departments
Understand and analyze available capacity. Work with planning, procurement, and client on smoothing the workload forecast for accurate predictable delivery of orders
Weekly open order status with individual accounts
Daily follow-up with procurement on timely delivery of parts
Daily follow-up with production on execution of orders
Offer solutions and take ownership of the corrective action process regarding quality rejections, missed component delivery dates, and capacity issues
Logistical follow-up to ensure a timely ship schedule
Interaction with warehouse to confirm and report on client-owned inventory
Full understanding of customer quality requirements regarding fill weights, standards submission, and micro/analytical testing.
Actively review and manage the monthly sales forecast (based on active orders) to assist Finance in assessment of actual shipments versus budget goal.
Consistent and accurate date managementAdditional Responsibilities:
Other duties, as assigned.
Requirements:
Minimum BS Degree in Business or a combination of equivalent education and work experience. Minimum three to five (3-5) years of work experience in customer service, sales, or related areas. Sense of ownership and accountability for the timely execution of orders. Comfort level with various systems and processes to support various clients. Strong work ethic and quick response time to inquiries. Open to learning new packaging, processes, and clients in a growing company.
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