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Reservations Assistant

2 months ago

Hillsboro Beach, United States Hillsboro Club Full time
Job DescriptionJob Description

The Hillsboro Club is looking for an experienced Reservations Assistant to support the Reservations Department at our gorgeous property. This position will be responsible for assisting with the coordination and management of all member reservations for the club. We are looking for someone with several years of hospitality/private club experience, great knowledge of how the front desk and reservations work, and the passion to contribute to the continued success of our luxury property, by establishing great communications between various departments and by creating excellent member experiences.

The Club operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

This is a full-time, hourly position with a competitive compensation of $17.50 per hour, paid biweekly. In addition to competitive pay, our employees also have access to health insurance, and opportunities for advancement within the company.

General Requirements

  • Provides information regarding availability and rates for members and guests.
  • Accepts and records reservations.
  • In some clubs, Reservations Clerks may also perform duties of the Front Desk Clerk.
  • Arranges for special guest services.
  • Uses effective selling techniques to upgrade rooms.
  • Preregisters and blocks rooms for reservations.
  • Provides reservation information to front desk personnel.
  • Provides input to room revenue and occupancy forecasts.
  • Prepares arrival lists.
  • Maintains records for no-show accounts.
  • Performs other appropriate tasks assigned by the Front Office Manager.

Education and Experience:

  • High school diploma or equivalent, some college coursework preferred.
  • Front desk / reservations experience required. 
  • Previous experience in reservations, customer service, or hospitality industry preferred.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and ability to multitask in a very fast-paced and fluent environment.
  • Proficient computer skills and experience with reservation software strongly preferred.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Our Benefits

  • Competitive Salary.
  • Free Employee Meals.
  • Recognition Awards.
  • Training & Development.
  • Paid Time Off / Holiday Pay.
  • Medical, Dental, Vision health insurance.
  • Generous retirement/401k benefits.
  • Supplemental insurance for Life, AD&D, and more.

Who we are:

Hillsboro Club Video

Founded in 1925, The Hillsboro Club is a private residence club for members and their guests in South Florida. Encompassed by the Atlantic Ocean and the inland waterway of Lighthouse Point, the Club is set on 15 acres of beautiful tropical landscaping with more than 1,000 feet of private sandy beach. The Club offers 144 Florida-style rooms and suites with balconies and varying views from oceanfront to garden and inland waterway.

The Hillsboro Club is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.