Director, Implementations + Project Management

1 month ago

Westerville, United States Vantage Point Logistics (VPL) Full time
Job DescriptionJob DescriptionSalary:

Who We Are

At VPL we deliver visibility and resiliency to clinical supply chains. By making the procurement-through-fulfillment processes smarter and more profitable, we create a new supplier dynamic whereby customers benefit from reduced costs, better insights, and increased transparency and efficiency. We developed the industry’s only Smart Supply Chain Platform, which automates inbound and outbound shipping, unlocks visibility into the status of critical shipments, and identifies cost-savings opportunities for all of healthcare including IDNs, critical access, outpatient, and pharmacy. With more than 700 hospitals, 10,000+ suppliers, and a 97% customer retention rate, it’s clear that VPL is the company the healthcare industry trusts with reducing costs, improving control and increasing shipment visibility to create great experiences for their patients and providers.


What We’re Looking For

Are you ready to take the lead and shape the future of our implementation team? VPL is on the hunt for a dynamic leader who can create a visionary path and drive an incredible onboarding experience for our customers. Reporting to and working closely with our Vice President of Operations you’ll ensure everything runs like clockwork, making our customer onboarding process smooth and successful.

As our Director of Implementations and Project Management, you’ll be the mastermind behind strategic and results-driven planning, overseeing both customer implementations and internal projects. Your mission? To deliver timely, efficient results that leave our customers and internal stakeholders delighted.

If you have a strong background in project management, customer relationship management, and SaaS implementations in pharmacy and healthcare, we want to hear from you


What You’ll Do

Strategic Leadership and Vision

  • Create and Execute Vision: Develop a visionary plan to enhance the customer implementation and onboarding experience for our freight management and specialty pharmacy customers. Lead your team in executing this vision with precision and enthusiasm.
  • Goal Setting and Motivation: Set clear goals for your team that align with the overall vision. Motivate and guide them in planning and executing these goals effectively.

Team Management

  • Lead Implementation Team: Oversee a dedicated team responsible for implementing VPL’s SaaS solutions for freight management and specialty pharmacy, including integrations with several third parties.
  • Training and Satisfaction: Lead implementation training initiatives for customers, ensuring high levels of satisfaction with VPL’s training programs.

Process and Performance Improvement

  • Develop Strategies and Processes: Create and implement strategies and processes to ensure an exceptional implementation and onboarding experience for VPL customers.
  • KPIs and Reporting: Implement key performance indicators (KPIs) to monitor and report the effectiveness of implementation processes to the executive team.
  • Continuous Improvement: Stay updated on VPL solution releases, attend release briefings, and update implementation processes and assets accordingly.

Project Management

  • Direct Project Management: Personally manage key customer implementations and internal strategic initiatives as required, ensuring timely and efficient delivery.
  • Needs Assessments and Analysis: Conduct needs assessments, performance reports, capacity planning, and cost-benefit analysis to fulfill company initiatives.

Stakeholder Engagement

  • Liaison and Escalation Point: Act as the main liaison and escalation point for your team with internal and external stakeholders.
  • Progress Reporting: Provide weekly progress reports to key stakeholders within the organization, keeping them informed of the overall status across implementations and internal projects managed.


What You’ll Bring

  • Implementation + Project Management Experience:
    • 8+ years of experience driving implementations, particularly with SaaS solution implementations.
    • 3+ years of experience leading implementation teams, including project managers and implementation specialists, in a SaaS environment.
    • Experience managing 3PL freight logistics solution implementations and/or pharmacy integration solutions is a plus.
    • Ability to directly manage significant high-value internal and external projects as required.
    • Experience with setting up project management and implementation processes and assets, as well as defining and monitoring KPIs.
  • Implementation + Project Management Skills:
    • Excellent project management skills with the ability to mentor the team on efficient project management and implementation processes and tools.
    • Experience managing training responsibilities within implementations, including creating training content and leading a dedicated trainer.
    • Experience collaborating with cross-functional teams, third parties, and customers to drive implementation goals.
    • Experience with Microsoft Office applications, project management tools, and CRM systems (a plus).

Interpersonal and Communication Skills

  • Communication:
    • Excellent verbal and written communication skills.
    • Commitment to collaborating effectively with internal and external stakeholders.
  • Personality:
    • A confident and outgoing personality with the ability to build positive relationships quickly.
    • A problem-solving mindset and drive to be innovative in finding solutions.
    • Ability to develop talent, communicate effectively, and produce results.

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