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Administrative Assistant

3 months ago

Dallas, United States Homewatch CareGivers of North Dallas Full time
Job DescriptionJob DescriptionBenefits:
  • Competitive salary
  • Paid time off
  • Wellness resources

Job Description: The Administrative Assistant provides administrative and secretarial support for the office under direct supervision of the Operations Manager

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
We are seeking a motivated and outgoing Administrative Assistant to join our team. In this role, you will provide support to our office employees, ensuring they have all the information and resources they need to perform their best. Your responsibilities will include answering phone calls, scheduling appointments, planning meetings, and writing correspondence. The ideal candidate is highly organized with excellent written and verbal communication skills and a friendly demeanor.

Major Responsibilities:

1. Communicate with ALL members of the team immediately, effectively and consistently so no balls are dropped in processes and everyone has the most up to date information.
2. Manage incoming communications (telephone, email, mail, etc.)
3. Maintain a goal of 42% or higher conversion rate on all intake calls to consultation
4. Manage documents for new employees, Orientation Packets, Reference Checks etc.
5. Provide general office duties mail, office supplies, cards, events, maintenance requests, inventory levels of needed collateral/supplies etc., copying/printing of necessary paperwork (QA Packets/Eval packets etc.)
6. Participate and lead portions of new employee orientation.
7. Send client & employee birthday and anniversary cards monthly. Include get well & sympathy as appropriate
8. Maintain texting platform as primary contact during office hours M-F texts and phone addressing issues or escalating concerns to team as needed.
9. Participate in On Call duties and emergency caregiving on an as needed basis
10.Maintain client and employee files scanning as needed for any paper documents in accordance with state laws and audit quarterly (I-9s, expiration items, etc.)
11.Monthly print expiration reports and communicate with caregivers on needed items.
12.Billing weekly invoicing, file insurance and BUCA weekly and maintain collections follow up
13.Provide administrative support to CEO as needed
14.Data entry into computer programs used in office regarding client/caregiver files
15.Support and assist office staff with special projects as necessary.
16.Cross train with other team members to assist in case of emergency
17.Any other duty requested to maintain the operations of the business including caregiving duties

Physical Qualifications:
1. Able to work an average of 40 hours per week
2. Able to bend, climb, stoop, and stand
3. Able to lift 20-30 pounds
4. Able to use tools necessary for job
5. Able to communicate effectively

Qualifications
  • High school diploma/GED required, Associates degree or administrative training is preferred
  • Previous experience as an Administrative Assistant or in a similar position
  • Familiarity with standard office equipment such as printers and fax machines
  • Excellent computer skills and knowledge of Microsoft Word, Outlook, and PowerPoint
  • Highly organized with excellent time management skills and the ability to prioritize projects
  • Be professional in appearance, phone and office etiquette
  • Able to handle confidential and non-routine information