Service Advisor

1 month ago

Rice Lake, United States Link Ford Lincoln and RV Full time
Job DescriptionJob Description

Company Overview

Link Ford in Rice Lake is always looking for the right people to add to our outstanding team Is a career in the auto industry is something that you've been thinking about? If you are excited to work at the premier Ford Motor Company franchise in northwestern Wisconsin, we'd love to have you apply today

Weekly salary with generous monthly incentive/bonus plan
Full-Time, 45 to 50 Hours Per Week
First Shift. 
Monday-Friday.

Duties and Responsibilities of the Job:
The Service Advisor is responsible for service sales, gross profit and proper handling of service customers. The actions of the Service Advisor will influence the volume of service business and has a definite impact on customer service. The Service Advisor works directly with the public, technicians and parts department and assumes the responsibility that repairs are completed correctly and in a timely manner. Customer follow-up, repair order close out and cashiering are also frequent tasks.

  • Maintain a standard for hours per customer repairs order written
  • Follow OSHA rules and regulations regarding safety
  • Greet customers in a friendly and timely manner
  • Schedule service appointments in person and by telephone in a friendly and timely manner
  • Obtain customer and vehicle information
  • Gather all details of customers' repair needs
  • Advise customer of additional repairs and completion time for those repairs
  • Indicate repair needs on Repair Order and relay to technician 
  • Obtain customers signature on Repair Order and give approximate completion time
  • Handle telephone inquiries and challenges
  • Act immediately on all calls
  • Document return repairs and submit to manager weekly
  • Obtain verbal approval on all unsigned work orders
  • Communicate with technicians on required factory assistance

Minimum Requirements:

  • High School Diploma/GED Equivalent Desired
  • No Licenses or Certifications Requested
  • No Vehicle Requested
  • Class D - Regular (Auto, Light Truck, Moped) Required
  • No Endorsement Requested
  • 18 or older Required

Qualifications and Skills

  • Read and comprehend instructions and information. 
  • Excellent oral and written skills
  • Two years auto dealership experience is preferred
  • Possess a high school diploma or the equivalent
  • Work comfortably with the public. 
  • Tidy, professional appearance.
  • Current driver's license with a good driving record
  • Must be able to work the following schedule: Monday – Friday 7:00 a.m. – 5:00 p.m.

Benefits:

  • Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision Insurance
  • Vacation, Paid Holidays
  • 401K Plan

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