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Retail Lead

4 months ago

Paramus, United States Planet Playskool Full time
Job DescriptionJob Description

Reports to: Retail Manager

Planet Playskool is in New Jersey’s Westfield Garden State Plaza Spanning over 20,000 square feet, this family fun center includes six interactive activity areas that both kids and parents alike will go crazy for Fuel up for the fun at the Easy Bake Café, and shop the store for unique apparel, games, and souvenirs.

Job Summary: As a Retail Lead at Planet Playskool & NERF Action Xperience, you will play a key role in overseeing the daily operations of the retail floor. With at least 2 years of relevant experience, you will bring leadership skills to guide and inspire a team of retail associates, ensuring the highest level of customer service, and contributing to the overall success of the store.

Responsibilities:

Team Leadership:

  • Lead, motivate, and supervise a team of retail associates.
  • Foster a positive and collaborative work environment.
  • Provide coaching and training to enhance team performance.

Customer Service:

  • Ensure excellent customer service standards are maintained at all times.
  • Address customer inquiries, concerns, and escalations in a timely and professional manner.
  • Lead by example in delivering exceptional customer experiences.

Operational Oversight:

  • Oversee daily store operations, including opening and closing procedures.
  • Monitor inventory levels and coordinate restocking efforts.
  • Collaborate with management to implement effective merchandising strategies.

Sales and Targets:

  • Set and achieve sales targets and KPIs.
  • Analyze sales trends and implement strategies to drive revenue growth.
  • Motivate the team to upsell and cross-sell products.

Staff Scheduling:

  • Develop and maintain efficient staff schedules.
  • Allocate resources effectively to meet customer demand and business goals.
  • Manage time-off requests and ensure adequate staffing levels during peak hours.

Training and Development:

  • Conduct training sessions for new hires and ongoing training for existing staff.
  • Identify skill gaps and implement development plans.
  • Promote a culture of continuous learning within the team.

Qualifications:

  • 18 years of age or older.
  • At least 2 years of experience in a supervisory role within the retail industry.
  • Proven leadership and team management skills.
  • Strong understanding of retail operations, merchandising, and customer service.
  • Excellent communication and interpersonal skills.
  • Ability to analyze sales data and implement strategies for improvement.
  • Familiarity with POS systems and inventory management.
  • Flexibility to be able to work nights, weekends, and holidays as the business dictates.

Benefits:

  • Competitive salary
  • Employee discounts on merchandise and services.
  • Opportunities for advancement within the organization.
  • Training and development programs.

If you have a passion for providing exceptional customer service and thrive in a dynamic, visitor-focused environment, we encourage you to apply. Join us in creating memorable experiences for our guests

Planet Playskool and NERF Action Xperience are operated by Brite Management LLC.

Brite Management LLC (Brite) is a leader in delivering location-based entertainment operations and world-class visitor experiences. With a commitment to creating memorable experiences and brand affinity and connections, Brite is the strategic operating partner for numerous global brand entities. These include Planet Playskool, NERF Action Xperience, and Crayola Experience.

Led by a team of industry experts, Brite continues to be a sought-after operating partner for some of the most well-known and innovative brands and experiences globally.