Lead Retail Sales Technician

4 weeks ago


Paramus, New Jersey, United States Asurion Full time
Job Title: Lead Retail Sales Technician

Job Summary: We are seeking a highly skilled and experienced Lead Retail Sales Technician to join our team at Asurion. As a key member of our retail team, you will be responsible for providing exceptional customer service, selling solutions-based products and services, and leading our expert technicians to achieve sales and service goals.

Key Responsibilities:

  • Perform repairs on all devices
  • Enhance customer experience with our 'serve, solve, and sell' method
  • Supervise, train, and coach tech experts
  • Stand in as store manager when needed
  • Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs
  • Ensure all work orders (WOs) are addressed by end of day (EOD)
  • Oversee all buybacks and return material authorizations (RMAs)
  • Manage back of house (BOH) and ensure new processes and procedures are followed
  • Order and manage inventory
  • Ensure PPE supplies are ordered and utilized, and safety standards are met

Requirements:

  • 1+ years of customer service/retail sales experience
  • 6+ months of smartphone repair experience or equivalent
  • 1+ years of retail supervisory experience or equivalent (preferred)
  • High school diploma or GED (preferred)
  • Inventory supervisory experience; inventory counts, live inventory management or equivalent
  • Proficient in Microsoft Office with an emphasis on Excel
  • Effective verbal and written communication skills
  • Customer service skills
  • Motivation to meet and exceed evolving key performance goals
  • Technical, problem-solving, and organizational talents
  • Ability to work flexible hours, including weekends and holidays
  • Reliability and flexibility in difficult situations
  • The ability to quickly adapt in an ever-changing environment

About Asurion:

As the world's leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances, and connections.



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