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Customer Service Specialist

1 month ago

Fresno, United States CRST Expedited, Inc. Full time
Job DescriptionJob DescriptionCorporate Overview: CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.Dedicated Solutions: CRST's Dedicated Solutions division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. We provide customers the flexibility of a private fleet, without the expense. Dedicated Solutions is divided into East and West divisions. Job Summary:As a Customer Service Specialist, you are responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations. Essential Duties and Responsibilities:
  • Trace shipments for the booking agents and customers
  • Investigate and resolve service issues as they occur by working with planners, drivers, and distribution Centers
  • Register free-astrays when needed
  • Register shipments for online agents
  • Provide system updates when needed
  • Respond to general inquiries, i.e., missing pieces, certain account watch info, and claims
  • Provide dates for truckload shipments as well as specialty fleets
  • Add and approve valuation with defined limits
  • Document all actions on the V601 system

Compensation: $16-$23.84 is the starting range (Pay Bi-Weekly) *A final amount is dependent on factors including prior relevant experience, knowledge, and location. Typically, selected candidates are hired at a rate between the minimum and midpoint of the range.

Work locations of each position will be determined during the hiring process. Each work location will depend on business needs and the essential functions of the position.The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.