![MGA Homecare](https://media.trabajo.org/img/noimg.jpg)
Client Service Manager
4 weeks ago
MGA Homecare has been providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services within the home and community-based setting for over a decade. In 2022 MGA has opened its doors to MGA Behavior Therapy which offers Applied Behavior Analysis (ABA) and early behavior intervention for pediatric patients with autism spectrum disorder (ASD) and other developmental disabilities.
We aim to help our patients and their families by delivering high-quality clinical care in the comfort of their homes. Our goal is to make the lives of our patients and their families easier by demonstrating compassion and integrity at the heart of everything we do. By bringing individualized attention and support throughout every home. MGA Homecare is proudly serving the states of Arizona, Colorado, North Carolina, Tennessee, Texas, and Washington, and are here to be a resource for patients and their families.
The Client Services Manager (CSM) is responsible for developing and managing relationships with assigned clients and field staff to more quickly resolve challenges and address concerns. The CSM oversees all non-clinical aspects of the provision of care that includes the utilization of authorized hours, the vetting of potential candidates, and the management of communication between clients, field staff, and office personnel. The core focus of the position is to ensure client satisfaction and increase client retention. This position reports directly to the Administrator.
Duties and Responsibilities
- Demonstrates a working knowledge of therapy services and the deficits/diagnosis/vocabulary associated with those services.
- Collects and documents Referral information for Therapy services. Communicates the referral needs during staffing meetings to engage services for the client. Follows through with problem-solving barriers to services being initiated.
- Troubleshoots authorization and client family needs in order to determine feasibility and financial responsibility regarding therapy services.
- Coordinates admission prior to therapy evaluation with the client's caregiver. Completes required consent paperwork to initiate services in an accurate and timely manner.
- Demonstrates an understanding of who to collaborate with regarding family dynamic concerns from the clinician or the client receiving services. With the goal of maintaining a positive work environment for staff and clients.
- Coordination of services with external providers and support for families attempting to access services in addition to those provided by MGA Homecare.
- Establishes effective communication & utilizes critical thinking and problem-solving skills to serve as the primary point of contact for all non-clinical issues or questions between clients, field staff, and office personnel.
- Builds strong relationships with clients/families by being highly knowledgeable regarding individual staffing needs and clinician preferences/expectations to ensure appropriate staff placement.
- Sets proper and realistic expectations with clients regarding MGA’s service capabilities.
- Appropriately logs all non-clinical client & field staff complaints in accordance with MGA policy.
- Collaborates with recruiting team to address long and short-term staffing needs by communicating client specific requests.
- Demonstrates working knowledge of payer source requirements, including an understanding of Medicaid, MGA specific software systems, internal processes, policies and procedures.
- Communicates and escalates all client and field staff issues to management in accordance with MGA Policy.
- Participates in the on-call rotation for after-hours service issues.
- Effectively supports and executes the mission, ethics, and goals of the company.
- Represents MGA and themselves in a positive and professional manner.
- Completes work within designated time.
- Demonstrates a high level of honesty, integrity and accountability.
- Adheres to all company policies and procedures outlined in Employee Handbook, Employee Agreement, and/or communicated from management.
Requirements
- Bachelor’s Degree Preferred
- 2+ years’ experience in customer service role
- 1+ years’ experience in management position preferred
- Reliable means of transportation and flexibility to travel
- Current state driver’s license and automobile insurance.
- Must demonstrate ability to meet deadlines
- Strong communication skills required
Additional Information
Benefits are available to eligible employees on the first of the month after 30 days of employment and include:
- Base compensation up to $55,000 annually
- Auto and phone allowances
- Health, Dental & Vision Coverage
- Health Savings Accounts (HSA-available if enrolled in a high deductible plan)
- Flexible Spending Accounts (FSA & LPFSA)
- Dependent Care Reimbursement Accounts (DCRA)
- Employee Assistance Program (EAP-available if enrolled in Health plan)
- 401(k) retirement plan
- Paid Time Off (PTO)
- 100% Company Paid Basic Life Insurance (if enrolled in Health plan)
- Voluntary Life Insurance
- Short & Long-Term Disability
- Critical Illness/Accident Insurance
- Hospital Indemnity Insurance
- Identity Protection Plan
- Legal Care Plan
- Pet Discount Program
All your information will be kept confidential according to EEO guidelines.
#IND123
-
Client Services Manager
1 month ago
Austin, United States augmentjobs Full timeJob DescriptionJob DescriptionJob Title: Client Services Manager Job Summary:The Client Services Manager will lead and manage a team responsible for delivering exceptional service to clients, ensuring their needs are met efficiently and effectively. This role involves overseeing client interactions, resolving issues, and improving service processes. The...
-
Client Services Director
6 days ago
Austin, United States Unreal Gigs Full timeIntroduction:Are you a strategic leader with a passion for delivering exceptional service and building long-term client relationships? Do you have the expertise to oversee client accounts, ensure service excellence, and drive business growth? If you’re a client-focused professional who excels at aligning services with client needs while fostering team...
-
Client Service Representative
3 days ago
Austin, Texas, United States Advisor Employee Services Full timeJob Description:The Client Service Administrator will be responsible for providing exceptional client service and support to our clients and advisors. This role will involve servicing the existing client base with all service requests, including beneficiary changes/withdrawals, incoming client service calls, database management, and client appointment...
-
Client Relationship Manager
2 days ago
Austin, United States Unreal Gigs Full timeJob DescriptionJob DescriptionIntroduction:Are you a relationship-building expert with a passion for understanding clients’ needs and delivering tailored solutions? Do you thrive on creating meaningful connections and ensuring client satisfaction while driving business growth? If you’re a strategic thinker who excels at managing client accounts and...
-
Client Service Assistant
2 weeks ago
Austin, United States CNCT Business Management Full time $45,000 - $50,000Job DescriptionJob DescriptionAt Connect, our dedicated team is deeply committed to positively impacting our community. We're looking for a Client Service Assistant to provide exceptional assistance to our nonprofit clients, new and existing, in their efforts to expand their charitable outreach. In this role, you'll proactively support innovative...
-
Client Service Assistant
3 weeks ago
Austin, United States CNCT Business Management Full time $45,000 - $50,000Job DescriptionJob DescriptionAt Connect AZ, our dedicated team is deeply committed to positively impacting our community. We're looking for a Client Service Assistant to provide exceptional assistance to our nonprofit clients, new and existing, in their efforts to expand their charitable outreach. In this role, you'll proactively support innovative...
-
Client Service Assistant
2 days ago
Austin, United States CNCT Business Management Full timeJob DescriptionJob DescriptionAt Connect, our dedicated team is deeply committed to positively impacting our community. We're looking for a Client Service Assistant to provide exceptional assistance to our nonprofit clients, new and existing, in their efforts to expand their charitable outreach. In this role, you'll proactively support innovative...
-
Client Services Associate
1 month ago
Austin, United States SPS North America Inc Full timeJob Title: Client Services AssociateReports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.Job Overview:The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail,...
-
Client Services Specialist
2 weeks ago
Austin, United States Medical Equation Inc Full timeJob DescriptionJob DescriptionDescription:Reports to: Client Services DirectorDirect Reports: NoneFLSA: Hourly, Non-ExemptGeneral Summary: The Client Services Specialist is a customer service position. They are the first line of contact with clients needing assistance. Essential FunctionsAnswer and screen inquiry calls and e-mails from prospective clients,...
-
Client Relationship Manager
1 month ago
Austin, United States augmentjobs Full timeJob DescriptionJob DescriptionJob Title: Client Relationship Manager Job Summary:The Client Relationship Manager will be responsible for managing and nurturing relationships with key clients to ensure their satisfaction, loyalty, and long-term engagement. This role involves understanding client needs, delivering tailored financial solutions, and acting as...
-
Client Engagement Manager
1 month ago
Austin, United States augmentjobs Full timeJob DescriptionJob DescriptionJob Title: Client Engagement ManagerJob Summary: The Client Engagement Manager is responsible for enhancing and managing client relationships to drive engagement, satisfaction, and long-term loyalty. This role involves developing strategies to deepen client connections, ensuring the successful delivery of services, and...
-
Client Services Coordinator
2 months ago
Austin, United States Foundation Communities Full timePosition Description: Foundation Communities is a local nonprofit affordable housing and community service provider. In addition to more than 20 affordable housing communities, FC owns and operates two Prosper Centers in Austin at 2900 S I-35 Frontage Rd and 5900 Airport Blvd. At both locations, teams of staff and volunteers provide a range of free community...
-
Client Services Coordinator
2 months ago
Austin, United States Foundation Communities Full timeJob DescriptionJob DescriptionPosition Description: Foundation Communities is a local nonprofit affordable housing and community service provider. In addition to more than 20 affordable housing communities, FC owns and operates two Prosper Centers in Austin at 2900 S I-35 Frontage Rd and 5900 Airport Blvd. At both locations, teams of staff and volunteers...
-
Client Services Coordinator
1 month ago
Austin, United States Foundation Communities Inc Full timeJob DescriptionJob DescriptionPosition Description: Foundation Communities is a local nonprofit affordable housing and community service provider. In addition to more than 20 affordable housing communities, FC owns and operates two Prosper Centers in Austin at 2900 S I-35 Frontage Rd and 5900 Airport Blvd. At both locations, teams of staff and volunteers...
-
Client Services Specialist
1 week ago
Austin, Texas, United States Capstone Search Group Inc Full timeAbout the PositionThis forward-thinking insurance firm is poised to transform the group health sector with a novel strategy for healthcare delivery. They are expanding their operations in Texas and are seeking an individual to enhance their client service and account management initiatives in the Austin area. The perfect candidate will possess significant...
-
Client Services Representative
1 week ago
Austin, Texas, United States InvestNext Full timeBecome a Key Player as a Product Support Specialist at InvestNextAt InvestNext, we recognize that real estate transcends mere investment; it is fundamental to our communities and the lives of individuals. Our mission is to equip tomorrow's real estate investors with both quantitative and qualitative insights into their portfolio performance, while being...
-
Client Services Coordinator
1 week ago
Austin, Texas, United States National Western Full timeCategory Administrative Support OverviewPosition SummaryThe Client Services Coordinator is responsible for managing the workflow of tasks related to all new Annuity and/or Life business as assigned through case management processes and under the guidance of the Senior Client Services Manager. This role involves reviewing and processing submissions from...
-
Client Service Representative
1 month ago
Austin, United States VCA Animal Hospitals Full timeLocation: VCA Tanglewood Animal Hospital 9125 Menchaca Rd. Austin, Tx 78748 Client Service Representative Do you love people and their pets? We are looking for a warm, friendly person, that wants to help people help their pets! We believe in caring for our patients with compassion and work to create the most stress free experience while providing the highest...
-
Service Coordinator
1 week ago
Austin, Texas, United States Service Wizard Full timeJob OverviewAre you skilled in managing multiple tasks while maintaining clear communication? Do you excel in dynamic settings where timely responses are essential? Join Service Wizard as a Service Coordinator and be a vital part of ensuring our clients receive prompt and efficient service.In the role of Service Coordinator, you will serve as the primary...
-
Client Relationship Manager
4 days ago
Austin, Texas, United States BrightView Landscapes Full timePosition Overview At BrightView Landscape Services, we pride ourselves on building exceptional teams that thrive in a supportive environment. We are currently seeking an Account Manager who is eager to contribute to our mission of delivering outstanding service and fostering client satisfaction. Key Responsibilities: As an Account Manager, you will...