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Resident Services Coordinator

4 months ago

Somerset, United States The Arbors at Franklin Township Full time
Job DescriptionJob Description

SUMMARY: Primarily responsible for accounts receivable and accounts payable. Oversees resident accounts, makes collection calls, handles legal turnovers and correspondence through AI Delinquency. Assists property manager with PO generation, payment of invoices and vendor set-up. Handles set-up of Section 8 accounts, renewal leases and inspections. Works directly with all section 8 case workers. Responds to resident requests, assists with planning resident functions, building the property's online reputation and meeting property goals.


DUTIES AND RESPONSIBILITIES:

  • Promptly responds to phone calls and emails from residents
  • Responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the "curb appeal" of the property.
  • Inspects condition of premises periodically and arranges for necessary maintenance.
  • Participates in any outside marketing events as required.
  • Distributes flyers and letters to residents if necessary.
  • Takes resident service requests in a complete and accurate manner, enter service request in software, route them to maintenance for prompt processing and contact follow-up with residents.
  • Oversees Resident accounts, handles collection calls/letters, prepares paperwork for the attorneys.
  • Works directly with Section 8 case workers to set up new accounts for new applicants, complete renewals, apply payments and schedule inspections.
  • Processes Notices to Vacate, Offers to Terminate and Requests to Transfer.
  • Accepts rents and deposits from residents and prospective residents.
  • Maintains an awareness of property performance goals and progress toward those goals, including occupancy, leasing, and closing ratios.
  • Assists in the management of the purchase order process and invoice processing.
  • Must have reliable transportation for company errands, bank deposits and marketing.
  • Regularly monitors resident satisfaction in person and through follow-up phone calls, utilizing Customer Satisfaction Surveys and promotes online reputation positive reviews on all web sites we are listed ex: Apartmentratings.com, Google places, Yelp, Facebook etc.
  • Communicates regularly with the Property Manager and other team members regarding apartment status, resident activities and suggestions for improved property performance.
  • Able to be trusted with property assets and confidential team member data.
  • Maintains confidential resident files and data.
  • Manages large sums of money legally and ethically.
  • Identifies and researches discrepancies in property records.
  • Identifies and researches discrepancies in resident records.
  • Maintain composure when managing multiple demands.
  • Projects positive, professional image of self, property, and the Company at all times.
  • Begins daily work quickly and independently.
  • Identifies potential problems and suggest solutions.
  • Uses assertive communication techniques to minimize delinquency and expedite rent collection.
  • Maintains relationships with residents, associates and vendors on a professional level at all times.
  • Records all resident correspondence and submit to manager for review.
  • Assists in promoting Fieldstone Properties' communities.
  • Assists manager with any requested work to be done on the property.
  • Adheres to federal and state Fair Housing Laws.
  • Adheres to all company policies.
  • Supports team in achieving the goals of the property.
  • Maintains a "team spirit" and works well with the entire staff.
  • Demonstrates flexibility with hours and days worked.
  • Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

  • This position has no supervisory responsibilities.

QUALIFICATIONS:

  • High school diploma or general education degree; or one to three months related experience and/or training; or equivalent combination of education and experience. Sales and/or Customer Service experience required.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Computer Skills Required: Microsoft Office (Excel, Word, PowerPoint); Internet Software (Microsoft Outlook); Onesite Realpage.

COMPETENCIES:

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thorou
  • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

  • Regularly required to stand; walk and talk or hear
  • Frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms.
  • The employee must occasionally to lift and/or move up to 10 pounds
  • Specific vision abilities required by this job include: Close vision, Distance vision; Color vision.
  • Regularly exposed to outside weather conditions
  • While performing the duties of this job, the noise level in the work environment is usually moderate