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Call Center Customer Service Agent

2 months ago

Atlanta, United States Diaz Consulting Full time
Job DescriptionJob DescriptionDescriptionJoin Our  Call Center Customer Service Agent   Team in Atlanta, GA


Company:    Call Center Customer Service Agent 


Location: Atlanta, GA


Position:   Call Center Customer Service Agent 


Salary: $3,200 to $3,790 per month


Schedule: Monday to Friday


About Diaz Consulting:
   We are seeking a friendly and efficient Call Center Customer Service Agent to join our team in Atlanta. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing accurate information. This role is perfect for individuals with excellent communication skills and a customer-first attitude. 
Key Responsibilities
  • Handle inbound and outbound calls in a professional and courteous manner.
  • Assist customers with inquiries, provide information, and resolve issues promptly.
  • Document and update customer records in the system.
  • Identify and escalate priority issues to the appropriate departments.
  • Follow up on customer interactions to ensure complete satisfaction.
  • Maintain a high level of product knowledge to effectively assist customers.
  • Meet or exceed performance targets for call handling and customer satisfaction.
  • Participate in training sessions to improve service delivery and product knowledge.
  • Provide feedback to management to improve processes and customer experiences.


Skills, Knowledge and Expertise
  • High school diploma or equivalent; associate degree or higher preferred.
  • Previous experience in a call center or customer service role is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask, manage time effectively, and work under pressure.
  • Proficiency in using computers and CRM software.
  • A positive attitude and a strong commitment to customer satisfaction.
  • Ability to work flexible hours, including evenings and weekends, if needed.


Benefits
  • Competitive salary and benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for professional development and career advancement within a dynamic and growing company.
  • Collaborative and supportive work environment with a focus on employee engagement, diversity, and inclusion.
  • Meaningful work and the opportunity to make a positive impact on the success and reputation of the company.