Call Center Customer Service Agent

5 days ago


Atlanta, United States Fresh Form Draft Full time
Call Center Customer Service Agent

Department: Craftexcom

Employment Type: Full Time

Location: Atlanta, GA

Compensation: $19.50 - $30.00 / hour

Description

Welcome to Craftexcom, the dynamic and innovative marketing company that brings brands to life through unparalleled creativity and strategic brilliance. With a passion for all things marketing, we are committed to delivering exceptional solutions that connect businesses with their target audience in the most compelling and effective ways.

Craftexcom We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this pivotal role, you will be the first point of contact for our valued customers, providing them with exceptional service and support through various communication channels, including phone, email, and chat.

$19.50 - $30.00 hourly

Job:Full time

Key Responsibilities
  • Handle inbound and outbound customer calls in a professional manner.
  • Provide information about products and services to customers.
  • Resolve customer inquiries and complaints effectively and efficiently.
  • Document customer interactions and maintain accurate records.
  • Collaborate with team members to improve customer satisfaction.
  • Identify and escalate priority issues to the appropriate departments.
  • Follow up on customer inquiries to ensure resolution and satisfaction.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; additional education is a plus.
  • Proven experience in customer service or call center environment is preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to handle multiple tasks and manage time effectively.
  • Proficient in using computers and call center software.
  • Ability to work flexible hours, including evenings and weekends.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • Collaborative and inclusive work environment.


If you are a self-motivated and detail-oriented professional looking to contribute to a dynamic team, we invite you to apply. To apply, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role.

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