Call Center Customer Service Agent
1 week ago
Job: Full time
Monday to Friday
Weekends free
Pay Range:
$21.50 - $28.00 per hour
THIS WILL BE AN ON-SITE JOB
Location: Atlanta, GA
Responsibilities:
- Answer inbound customer calls promptly and professionally.
- Identify and assess customer needs to achieve satisfaction.
- Provide accurate information about products and services to customers.
- Resolve product or service issues by clarifying the customer's complaint and determining the cause of the problem.
- Offer additional products or services to customers based on their needs and inquiries.
- Document customer interactions and transactions in the company database accurately and thoroughly.
- Maintain a courteous and helpful attitude towards customers at all times.
- High school diploma or equivalent; relevant experience is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach to challenges.
- Ability to handle difficult situations and de-escalate conflicts with professionalism.
- Familiarity with customer service software and telephone systems.
- Flexibility to work various shifts, including evenings and weekends.
- Strong attention to detail and the ability to multitask effectively.
- Competitive entry-level salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
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