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Customer Service Representative
2 months ago
Universal is a company made up of people of all ages and stages in life. With a focus on team work, we strive to ensure a positive, supportive environment. Excellent benefits and a family environment. Our plumbing company is seeking a full-time Plumbing Dispatch Customer Service Representative to join our team. The ideal candidate will have previous experience in dispatching and customer service, particularly in the plumbing industry. As a home service Dispatch CSR, you will be responsible for answering customer calls, scheduling appointments, dispatching technicians, and maintaining customer relationships.
Responsibilities:
- Answering customer calls in a timely and professional manner
- Scheduling appointments for plumbing services
- Dispatching technicians to job sites and ensuring they arrive on time
- Maintaining customer relationships and resolving customer issues
- Updating and maintaining customer databases and schedules
- Monitoring technician progress and ensuring timely completion of jobs
- Providing exceptional customer service and handling customer complaints effectively
Requirements:
- Previous experience in customer service and dispatching, preferably in the home service industry
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software, including scheduling and dispatching software
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced environment and under pressure
- Availability to work flexible hours, including some evenings and some weekends
- High school diploma or equivalent required, college education preferred
If you are a motivated individual passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Our company offers competitive compensation packages, 401K Match, Health benefits, and paid holidays/vacation time. As a company that has experienced exponential growth over the last 25 years, we believe in raising leadership from within whenever possible, allowing many opportunities for growth and advancement within the organization. If you believe this position would be ideal for you but have no experience in dispatch, we are willing to train the right candidate.