Customer Service Supervisor

2 months ago


Waterford, United States Pentastar Aviation Full time
Job DescriptionJob DescriptionDescription:

Overview:

At the pinnacle of the customer service hierarchy, the Customer Service Supervisor takes on crucial leadership responsibilities, overseeing daily operations and driving performance excellence. Beyond the duties of Customer Service Representatives, the Supervisor's key responsibilities include:

Key Responsibilities:

Operational Leadership: Develop and implement strategies to optimize customer service operations, enhance customer satisfaction, and achieve departmental objectives in alignment with organizational goals.

Resource Allocation: Allocate resources effectively to ensure optimal utilization and cost-effective operation of the Customer Service Department while maintaining service quality.

Performance Management: Supervise and support the customer service team, providing coaching and feedback to foster continuous improvement and professional development.

Compliance and Regulations: Ensure compliance with all relevant regulations and standards, including company policies, industry regulations, and customer service benchmarks.

Stakeholder Engagement: Cultivate positive relationships with customers, partners, and regulatory agencies to facilitate collaboration, resolve issues, and promote the company's interests.

Continuous Improvement: Identify opportunities for process improvements and service enhancements through data analysis and feedback collection, driving continuous improvement initiatives.

Data Analysis and Reporting: Compile billing data and generate reports to analyze billing trends, payment patterns, and outstanding balances. Identify opportunities for process improvements to enhance billing efficiency and accuracy, collaborating with cross-functional teams to implement solutions.

Exceed Expectations: Strive to exceed customers' expectations at every opportunity, going above and beyond to surprise and delight them with exceptional service, attention to detail, and personalized touches. Foster a culture of excellence and continuous improvement among staff, encouraging them to innovate and find creative ways to enhance the customer’s experience.

Other Duties Assigned by Management

Requirements:

Qualifications:

Bachelor's degree in business administration, marketing, or a related field (or equivalent work experience).

Proven experience in a customer service role, with at least 5 years in a supervisory or leadership position.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and a customer-centric mindset.

Proficiency in customer service software and tools.

Ability to work well under pressure and adapt to changing priorities.

A passion for delivering exceptional customer experiences.


Additional Requirements:

Flexibility to work evenings, weekends, or holidays as needed.

Ability to handle stressful situations with patience and professionalism.

Knowledge of industry-specific regulations and compliance standards (if applicable).



  • Waterford, United States Cascades Full time

    **Location:** Waterford, NY, US **Your challenge!** Reporting to the Customer Service Supervisor, the Customer Service Representatives mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in...


  • Waterford, United States Universal Home Services Full time

    Job DescriptionJob DescriptionSalary: $16-$20 Universal is a company made up of people of all ages and stages in life. With a focus on team work, we strive to ensure a positive, supportive environment. Excellent benefits and a family environment. Our plumbing company is seeking a full-time Plumbing Dispatch Customer Service Representative to join our team....


  • Waterford, United States Premier Private Jets Full time

    Job Type Full-time Description About Us: Premier is a growing dynamic and vertically integrated aviation services company based in Stuart, Florida with locations in Waterford, MI and Dayton, OH. We are committed to safety and providing an industry-leading customer experience. We are looking for team members who want to make a Premier difference and provide...


  • Waterford, United States SRS Distribution Full time

    The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers' needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our...


  • Waterford, United States Recruit4HVAC Full time

    Job DescriptionJob DescriptionPosition: Customer Service RepresentativeCompensation: Up to $50,000 base plus CommissionsSchedule: First Shift, Monday through Friday on site Overtime required during high demand. Rotating on-call responsibilities. Primary Role: Customer Services Representative's primary role is to process customer requests with the highest...


  • Waterford, United States U-Haul Full time

    Location: 3541 Highland Rd, Waterford, Michigan 48328 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Waterford, Michigan, United States Fabiano Brothers, Inc. Full time

    Position Overview: We are seeking a dedicated and reliable individual to oversee our merchandising team in the Oakland County region. Responsibilities: The Merchandising Supervisor will be tasked with directly managing the activities of merchandisers, ensuring that established protocols are adhered to efficiently and accurately. This role is essential...


  • Waterford, New York, United States Cascades Full time

    Location: Waterford, NY, USYour MissionAs a key member of the Customer Service team, you will report directly to the Customer Service Supervisor. Your primary responsibility is to ensure that all incoming communications, including calls, emails, and orders, are processed swiftly and effectively. This integration into daily operations is crucial for...


  • Waterford, United States BREEZE CARWASH Full time

    Breeze CarWash Opening in September 2024 Now Interviewing for Full and Part Time Positions Customer Service experience a plus. Estimated salary: $16.50 to $26 hour based on qualifications and performance. Duties include assisting guests at kiosks with wash selection and payment as well as promoting & selling our unlimited wash plans, ability to guide and...


  • Waterford, United States BREEZE CARWASH Full time

    Breeze CarWash Opening in September 2024 Now Interviewing for Full and Part Time Positions Customer Service experience a plus. Estimated salary: $16.50 to $26 hour based on qualifications and performance. Duties include assisting guests at kiosks with wash selection and payment as well as promoting & selling our unlimited wash plans, ability to guide and...


  • Waterford, Michigan, United States Best Buy Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide warm and friendly greetings to...


  • Waterford, Michigan, United States Miindia Full time

    Position: Fuel Station Supervisor / Sales AssociateCategory: Retail ManagementEmployment Type: ContractLocation: MichiganWe are seeking a dedicated Sales Associate for a prominent fuel retail outlet in Michigan. The ideal candidate will be responsible for overseeing daily operations, ensuring customer satisfaction, and managing sales activities.Key...


  • Waterford, Michigan, United States Buffalo Wild Wings Full time

    Join the dynamic team at Buffalo Wild Wings as a Restaurant Operations Supervisor. This role is essential in ensuring our restaurant runs smoothly during each shift, creating an energetic atmosphere for both guests and team members. As a Restaurant Operations Supervisor, you will oversee daily operations, providing guidance and support to our staff to...

  • Schedule Coordinator

    3 months ago


    Waterford, United States Kotz Heating & Air Full time

    Job DescriptionJob DescriptionKotz Heating and Air, Waterford MI.We are locally owned and operated, serving the residents of Oakland County, MI since 1929. Proudly serving Waterford, Clarkston, Birmingham, Royal Oak, Walled Lake, and the surrounding areas. We offer the highest quality the industry has to offer in heating, air conditioning, plumbing, indoor...

  • Schedule Coordinator

    3 weeks ago


    Waterford, United States Kotz Heating & Air Full time $18 - $20

    Job DescriptionJob DescriptionKotz Heating and Air, Waterford MI.We are locally owned and operated, serving the residents of Oakland County, MI since 1929. Proudly serving Waterford, Clarkston, Birmingham, Royal Oak, Walled Lake, and the surrounding areas. We offer the highest quality the industry has to offer in heating, air conditioning, plumbing, indoor...


  • Waterford, United States U-Haul Full time

    Location: 3541 Highland Rd, Waterford, Michigan 48328 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...


  • Waterford, Michigan, United States Fabiano Brothers, Inc. Full time

    Position Overview: We are in search of a dedicated and reliable individual to oversee our merchandising team in the Oakland County region. Key Responsibilities: Directly manage the activities of merchandisers.Collaborate closely with team members to ensure adherence to established procedures.Enhance the visibility and appeal of Fabiano Brothers products in...


  • Waterford, Michigan, United States Fabiano Brothers, Inc. Full time

    Position Overview: We are seeking a dedicated and reliable individual to oversee our merchandising team in the Oakland County region. Key Responsibilities: Directly manage the activities of merchandisers.Collaborate closely with team members to ensure adherence to established procedures.Enhance the visibility and appeal of Fabiano Brothers products in the...

  • Supervisor Retail

    3 months ago


    Waterford, United States SAS Retail Services Full time

    Full-Time Retail Supervisor- Overnight At our Company, we grow People, Brands, and Businesses! Our Retail Merchandising Team is seeking a competitive and ambitious Supervisor with proven experience managing and motivating associates, increasing sales, and merchandising. The Retail Supervisor is responsible for achieving and maintaining all client and...


  • Waterford, New York, United States Cascades Full time

    Location: Waterford, NY, USYour ChallengeAs a vital member of the Customer Service team, you will report directly to the Customer Service Supervisor. Your primary mission is to ensure that all incoming inquiries, communications, and orders are processed swiftly and effectively, seamlessly integrated into daily operations to deliver outstanding customer...