Customer Service Representative

5 months ago

Waterford, United States Premier Private Jets Full time

Job Type

Full-time

Description

About Us:

Premier is a growing dynamic and vertically integrated aviation services company based in Stuart, Florida with locations in Waterford, MI and Dayton, OH. We are committed to safety and providing an industry-leading customer experience. We are looking for team members who want to make a Premier difference and provide an exceptional contribution to our growing organization.

Job Duties:

  • Provide assistance to customers relating to concierge service, rental cars and hotel accommodations.
  • Confirm catering orders for inbound/outbound flights.
  • Provide ground transportation for pilots/customers.
  • Answer multi-line company switchboard and route calls accordingly.
  • Use Unicom communication system.
  • Schedule aircraft arrivals and departures and coordinate with Line Service.
  • Maintain scheduling for lobby area and conference rooms.
  • Maintain serviceability of aircraft linens and dishware.
  • Dispatch and receive fuel orders.
  • Enter fuel and service tickets.
  • Stock office with supplies.
  • Maintain security access to ramp, hangar and offices,
  • Adhere to company Policy and Procedure Manual,
  • Demonstrate loyalty to company and confidentiality when dealing with and/or communicating with and/or customers, competitors, and vendors.
  • Demonstrate professional and positive attitude, especially in adverse situations.
  • Maintains Customer Service desk in a clean, professional, safe, and organized manner.
Benefits:
  • Health, vision, dental and life insurance
  • Long term/short term disability insurance
  • Paid time off
  • Paid Holidays
  • 401K with Company match
Requirements

Qualifications:
  • Must have at least 1-2 years of face-to-face Customer Service experience,
  • College degree preferred
  • Must have considerable first-class customer service skills
  • Must be able to work any shift including weekends and holidays
  • Must have valid Driver's License
  • Must be able to obtain airport badge/ pass background check
  • Must be able to take/pass a pre-employment drug screening
  • FBO experience preferred, but not required

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