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Director of Branch Product Support

2 months ago

Pasco, United States AGRI-SERVICE, LLC Full time
Job DescriptionJob Description

Safety

  • Reports all incidents immediately.
  • Prepare and participate in incident investigations.
  • Ensure work site inspections and vehicle inspections are complete.
  • Hold direct reports accountable for adhering to safety policies.
  • Recognize and promote employees demonstrating safe behaviors.
  • Discuss safety and the importance of it at each team meeting/gathering.
  • Operate vehicle safely, following all applicable laws and company policies.
  • Follows company safety policies and procedures on the jobsite, promotes safe behavior with our customers.
  • Actively cares for and advocates safety at Agri-Service.
  • Adheres to all applicable safety policies, procedures, and standards.
  • Attends regular safety meetings with Department teams and ensures required Safety Trainings are complete.
  • Communicates with Safety Liaison and/or Supervisors to identify and address safety concerns.
  • Demonstrates commitment to safety with both words and actions.

Essential Functions:

  • Oversees assigned Parts and Service region. Effectively communicates goals, provides resources and direction, and ensures all targets and metrics are met successfully. Leads region to meet or exceed all budgeted and dealer excellence objectives in alignment with corporate strategy.
  • Supervises employees, performs performance reviews and determines compensation increases. Provides direct employee feedback and guidance, influences decisions to hire and terminate employees. Assists in employee issues that affect customer service.
  • Collaborates and works directly with Sales Managers to ensure effective engagement, interaction and necessary communication exists between Sales Reps and Branch Support operations to provide a great customer experience.
  • Responds to customer inquiries, resolves customer complaints, and maintains a high level of customer relations.
  • Creates and achieves agreed upon location budget.
  • Develops, influences and is responsible for annual budgets of all locations for parts and service departments. Updates and revises budget yearly in accordance with company guidelines. Oversees and manages expenses in conjunction with store management.
  • Analyzes and monitors financial statements and initiates changes, as necessary. Ensures proper and consistent processes exist throughout assigned region.
  • Evaluates Agri-Service’s position as it compares to competitors. Works to keep competition from taking customers. Anticipate
  • customer needs and offers services as needed to keep customers from going to the competition.
  • Generates growth through parts and service sales.
  • Identifies and hires top quality candidates.
  • Schedules and ensures effective departmental coverage and support.
  • Effectively leads team and provides ongoing coaching utilizing the performance management system.
  • Reinforces company branding by meeting or exceeding company location standards including visual appeal, safety, security, and cleanliness.
  • Distributes general company communications to employees at their location to ensure consistent messaging and effective communication.
  • Frequent travel is essential within the designated region of responsibility and occasionally beyond.
  • Advocate for Agri-Service’s strategic programs, projects, and initiatives.
  • Works within and promotes corporate vision, mission, and values.
  • Performs other duties as assigned.

Knowledge, Skills, and Abilities

  • Must be a self-starter and able to work without supervision.
  • Proven skills in leadership, management, planning and organizing.
  • Proven skills in interpersonal relationship building, written and verbal communications.
  • Ability to set and manage priorities.
  • Knowledge and use of Microsoft computer products or other comparable systems required.
  • Knowledge or ability to learn PFW.
  • Drive and maintain company vehicle.
  • Consistent attendance.

Education and Experience:

  • Proof of high school diploma or General Education Degree (GED).
  • Bachelor’s degree in business or related field preferred.
  • Seven years’ experience in an Agriculture equipment or Heavy equipment environment performing related tasks preferred.
  • Five years of supervisory experience preferred.
  • Valid driver’s license and acceptable driving record required.
  • Must be able to communicate in English (speak, read, comprehend, write).

Physical Characteristics:

  • Must be able to sit for extended periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning, and twisting.
  • Must be able to meet all safety requirements for applicable safety policies.

    Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.