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Food and Bev/Retail Operations Manager

3 months ago

Frisco, United States KidZania USA Full time
Job DescriptionJob Description

As Manager of the Retail and Food/Bev Teams, you’ll be responsible for overseeing operations for the different restaurants and store fronts in the park. Those facilities include, but not limited to, a Pie 5 Pizza Kitchen, our own 7-11 Convenient Store, a “Zweet Treat” Bakery shop, and more. You would help lead the teams that work in those facilities and guide them to be at the best of their abilities.

Responsibilities include;

  • Cultivate a strategic team environment that provides exceptional guest service while directing the staff and team leadership and ensuring all other team members perform at a consistently high level.
  • Ensure team member training programs are being followed.
  • Ensure staffing levels are appropriate to meet the needs of the business and maximize the guest experience by following up with the Recruiting Manager.
  • Lead and influence staff and team leadership through effective motivation, leveraging individual strengths to ensure guest satisfaction and maximum productivity.
  • Select and develop staff and team leadership for more responsibility or internal promotability.
  • Promote positive team member relations including effective delegation of managerial duties, fostering high team member morale, upholding operations standards, and execution of the performance management process.
  • Solve issues regarding cash handling and monitoring procedures
  • Helping with various teams and departments within the facility, learning how they each operate, to ensure success in the day-to-day operations. Including but not limited to Activities, Retail, Entry Ticket Sales, Janitorial, Food and Beverage and more
  • Guarantee sales and promotion strategies implementation in the different Merchandising points of sales
  • Ensure points of sales properly exhibition, following up sales strategies
  • Supervise cash availability
  • Mange merchandising inventories and cash availability in the points of sales
  • Understand how to track and account for inventory needs
  • Conduct seamless operations within certain areas of the facility while keeping up team morale within your departments
  • Understanding and following proper procedures
  • Inspects to ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met.
  • Assures that all standard operating procedures for revenue and cost control are in place and consistently utilized.
  • More items that may be assigned by leadership

Requirements;

  • 3+ year of retail experience
  • 3+ Years of Food and Beverage experience
  • Must have prior experience being a team lead or management experience
  • Solid attention to detail
  • Great communication skills
  • Must be proactive
  • Problem-solving skills and able to think quickly on their feet
  • Have a team player mentality, who is able to work well in a fast-paced environment

Our Team Members:

  • Provide excellent guest service experience
  • Create a fun and exciting atmosphere
  • Exhibit positive attitude, patience, and care
  • Must be friendly, punctual, and reliable
  • Can communicate effectively
  • Have a strong focus on customer service

Pay: $50k+ Salary

What’s in it for you?

  • Paid time off
  • Creative & Exciting Environment
  • Career Development
  • Park Passes & Employee Discounts
  • Health, Dental & Vision Benefits

What is KidZania? KidZania is a dynamic city built to inspire, educate, and empower kids aged 4 – 14 through immersive learning experiences KidZania USA is just 1 of 25 parks worldwide, with our original location in Mexico City that opened over 20 years ago

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