VP, Facilities Operations II

1 month ago

West Chester, United States Compass Group Careers Full time
Job DescriptionJob Description ESFM

 Salary: 

Pay Grade: 18 

Other Forms of Compensation:  

 

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

 

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

 

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions.  This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

 

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Job Summary

Working as the VP of Operations you will be responsible for ensuring that assigned business operations are efficient and effective. You will ensure that the proper management of resources, distribution of services to customers, and analyses of systems are conducted.

Key Responsibilities:

  • Meets commitment to results for all areas of responsibilities. Including but not limited to: Client Retention and Satisfaction, Financial Performance and Requirements, Regulatory Compliance, Purchasing Requirements, Culinary Programs and Standards, Human Resources Management, Retail and Marketing Programs
  • Directs business to achieve high performance as measured by the company scorecard
  • Successfully builds relationships at all levels of the organizations
  • Identifies client's needs
  • Communicates account progress and new Company programs to client
  • Conducts and/or monitors customer, client and associate satisfaction surveys
  • Visits clients and facilities regularly
  • Delivers the corporate communications and priorities to both the region team members and clients
  • Builds an effective and results achieving team within the region
  • Communicates effectively with all team members
  • Ensures that all direct reports take specific action to correct issues at client units that do not attain corporate levels of satisfaction
  • Develops and monitors realistic and accurate budget and forecasts.
  • Ensures that the Region is meeting financial performance and client forecasts
  • Participates in the sales process by working with pre-proposal site survey team, aiding in presentations, aiding in negotiation and approving of final contact
  • Ensures that Operations Team members are performing their responsibilities effectively
  • Ensures that audits are conducted at all facilities including but not limited to: Financial and Contractual, Sanitation and Food Safety, and Human Resources Yearly audits

Preferred Qualifications:

  • Bachelor’s degree is preferred, or equivalent professional experience
  • 12+ years Facility Services service experience, including 10 years at the management level and five to seven years’ experience of multi-unit management
  • Experience in personnel management including hiring, supervision, evaluation and succession planning
  • Ability to multi-task as well as stay on task and concentrate with constant interruptions
  • Must be able to make business decisions based on financial reports and similar facts
  • Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint
  • Must be able to read and interpret business records and statistical reports
  • Must be able to analyze and interpret policies established by administrators
  • Strong Hospitality/Customer service background

Apply to ESFM Services today

ESFM is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Eurest services maintains a drug-free workplace.

Associates at Corporate are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID:1314348



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