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Surgery Scheduling Coordinator

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Job DescriptionJob DescriptionGastro Care Institute is seeking a Surgery Scheduling Coordinator to join our team that offers an excellent opportunity for personal and professional growth. This position will perform outreach and respond professionally to calls from patients to schedule doctors office visits, and/or procedures. Will communicate with patients so that they can understand, recognize their individual needs to provide the highest quality patient experience while maintaining accurate patient notes in our system.

It is an exciting time and opportunity to join our team

Essential Duties and Responsibilities:


  • Collects complete, accurate and up to date demographic, insurance, prior and current medical history information. Updates all required systems and files immediately upon receipt of updated or new information.
  • Refers all self-pay patients to the billing department to set up payment arrangements. If the patients account is in collection status, refers the patient to the billing dept. for resolution.
  • Ensures that the appropriate Prep process is explained and used, any pre-procedure medications are ordered as per protocol, and that the correct map and location of the appointment and appropriate contact information are sent to the patient.
  • Participates in staff meetings, contributing to the development of patient care improvements, department efficiency and effectiveness.
  • Contacts patients via the Recall process to remind them of the need to schedule appointments, following company policy and protocol.
  • In all activities, functions as the patients advocate to ensure optimum patient satisfaction with the experience and the care they receive. Always communicates in a non-judgmental, non-discriminatory manner that preserves the patients rights and ensures patient satisfaction.
  • Always refers any event regarding patient dissatisfaction to the lead, supervisor, or manager.
  • Performs other tasks, projects and assignments as requested by the management team.
Knowledge, Skills, and Abilities:


  • Maintains up-to-date knowledge levels in his/her assigned areas of responsibility.
  • Understands and complies with company policies as outlined in the Employee Handbook and Company Compliance Plan.
  • Understands company operations beyond his/her own area of responsibility and uses this knowledge to assist and support other parts of the organization. Is aware of his/her own strengths and weaknesses.
  • Accepts feedback and takes action to enhance his/her strengths and improve areas that need attention.
  • Accepts accountability for the achievement of his/her assigned departmental and individual goals and objectives.
  • Develops new methods and/or modifies existing processes to streamline tasks and improve department efficiency.
  • Can be depended upon to be at work according to his/her assigned schedule, and to use the time and attendance system according to established requirements.
  • Establishes and maintains professional and positive relationships with all members of the company, outside organizations, clients, providers, patients and any other individual or organization necessary to effectively perform the duties and responsibilities of the position
  • Maintains absolute confidentiality of all company and patient information in all situations and activities.
  • Demonstrates positive support for the mission and values of the company in all situations.
Minimum Qualifications:


  • High School Diploma or equivalent
  • 1 2 years experience as a patient scheduler, (GI experience preferred).
  • Excellent verbal and written communication skills, particularly in a telephone environment.
  • Excellent ability to handle pressure situations and diffuse problems. High level team spirit and dedication to teamwork and to patient satisfaction.
  • Beginning to Intermediate computer skills and knowledge of Outlook, with EMR experience preferred.
  • Bilingual Spanish (preferred)
  • Medical Assistant Certificate (Preferred)
Physical Demands and Work Environment:


  • Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances.
  • Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Job Type: Full-time

Salary: From $18.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Healthcare setting:

  • Outpatient
Medical specialties:

  • Gastroenterology
  • Surgery
Schedule:

  • Day shift
  • Monday to Friday
Ability to commute/relocate:

  • Lancaster, CA 93534: Reliably commute or planning to relocate before starting work (Required)
Experience:

  • Customer service (Required)
  • Medical terminology (Required)
  • Computer skills (Required)
Language:

  • Spanish (Required)
Work Location: In person