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Patient Scheduling and Registration Coordinator
2 months ago
Lancaster General Health is a leading healthcare provider committed to delivering exceptional patient care and service. Our team is dedicated to making a positive impact in the lives of our patients and their families.
Job SummaryWe are seeking a highly organized and detail-oriented Patient Scheduling and Registration Coordinator to join our team. As a key member of our patient access department, you will be responsible for providing exceptional patient scheduling and registration services, ensuring a seamless and efficient experience for our patients.
Key Responsibilities- Perform complete and accurate patient registration, including walk-in, check-in, and scheduled patients
- Demonstrate ability to adapt and perform during times of high volumes and/or high patient acuity
- Support inbound and outbound calls to or from patients, guests, or appropriate parties to provide services
- Effectively manage general patient complaints/concerns in a professional manner
- Verify patient, guarantor, coverage, and hospital account information
- Perform required referral/authorization processes and enter orders for applicable tests
- Understand insurance company coverage and referral/authorization requirements of payors
- Prepare and/or release records or orders in the e-Health record
- Complete documentation for compliance and regulatory needs and/or release of orders
- Screen and accurately relay messages using protocols established for emergent, urgent, and non-urgent calls
- Demonstrate ability to register unscheduled patients requiring a full financial clearance
- Complete assigned patient scheduling and registration work queues according to performance standards
- High School Diploma or equivalent (GED)
- One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization
- One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment
- For Regional Positions only - Valid driver's license is required
- One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance/regulatory guidelines, and order release process(es)
- One (1) year prior experience of Revenue Cycle in a Hospital/Medical Office Setting
- Previous Epic or equivalent Electronic Medical Record experience
- 100% Tuition Assistance at The Pennsylvania College of Health Sciences
- Paid Time Off and Paid Holidays
- Shift, Weekend, and On-Call Differentials
- Health, Dental, and Vision Coverage
- Short-Term and Long-Term Disability
- Retirement Savings Account with Company Matching
- Child Care Subsidies
- Onsite Gym and Fitness Classes
Lancaster General Health is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.
