Hotel Front Desk Agent

4 weeks ago


Duluth, United States AmericInn by Wyndham Duluth South Full time
Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply nowCompensation:

$15 - $16 hourly

Responsibilities:
  • Field customer complaints when necessary
  • Communicate with housekeeping to make sure guest rooms are ready
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Qualifications:
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • High school diploma, GED, or equivalent
  • Well-versed in taking telephone calls and handling stressful situations
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
About Company

Connected to Black Woods Grill and Bar conference center, we are conveniently located on Highway 2 near Duluth International Airport and many of Duluth’s greatest attractions. Travelers boast about our clean, comfortable rooms and welcoming hospitality.

Owned and Operated by IGO Legacy Hotel Group.


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