Remote Digital Customer Care Specialist

3 weeks ago


Columbia, United States Kimura Foundry America Full time
Job DescriptionJob DescriptionSalary: $24

We are seeking a highly motivated and customer-focused individual to join our team as a Digital Customer Care Specialist. As a Digital Customer Care Specialist, you will be responsible for delivering exceptional customer service via digital channels, such as email, live chat, and social media platforms. You will be the first point of contact for our customers, ensuring their queries and concerns are resolved in a timely and satisfactory manner.

 

Responsibilities:

  • Respond to customer inquiries and provide information about products, services, and company policies via digital channels.
  • Handle customer complaints and resolve issues in a professional and efficient manner.
  • Collaborate with other departments to ensure prompt resolution of customer queries and concerns.
  • Maintain accurate and up-to-date records of customer interactions and transactions.
  • Assist customers with placing orders, tracking shipments, and processing returns.
  • Provide product recommendations and offer personalized solutions to enhance the customer experience.
  • Stay up-to-date with product knowledge and participate in training sessions to improve customer service skills.


Requirements:

  • High school diploma or equivalent.
  • Excellent written and verbal communication skills.
  • Proficient in using digital tools and platforms.
  • Strong problem-solving skills and ability to think creatively.
  • Ability to work independently and in a team.
  • Attention to detail and excellent organizational skills.
  • Strong time management skills and ability to multitask.


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