Project Manager

2 months ago

Portsmouth, United States FirstLight Full time
Job DescriptionJob Description

FirstLight is a leading telecommunications company with a strong commitment to innovation and excellence. We are dedicated to providing cutting-edge solutions to our customers while fostering a dynamic and inclusive workplace culture. We are currently seeking a Project Manager to join the team.

Overview

  • Responsible for implementation of large and complex telecommunication solutions which includes, but not limited to, creating and maintaining detailed project plans and schedules, understanding unique aspects of projects as well as having working knowledge of the technical and operational specifications.
  • Be a trusted team player, able to partner and influence at all levels of the organization to develop and implement long-term strategic initiatives.
  • Owns and manages all customer communications or escalations pertaining to implementation of telecommunication hardware and software service (s).
  • Communicates order status in a timely manner to customers via conference calls, emails and phone calls.
  • Subject matter expert (SME) with regards to customer contracts, understands all aspects of the customer contracts, processes and any other nuances.
  • Delivers project status and presentations to the customers on a weekly or monthly basis depending upon customer requirements, which is delivered via electronic presentations or in-person meetings.
  • Ability to prioritize, organize and exhibit excellent time management skills.
  • Regularly report and communicate status on all projects to internal senior management.
  • Track and report on project budget throughout the project lifecycle.
  • Manage twenty (20) to forty (40) projects at any given time.
  • Manage the Change Order process.

Qualifications

  • Must have telecommunications, data center and/or IT background.
  • Thorough understanding of Data, Voice, and DataCenter services.
  • Experienced in interfacing with internal and external customers alike.
  • Ability to focus and deliver pro-actively in a dynamic multi-tasking, fast-paced environment.
  • Demonstrated ability to influence and collaborate across organizational boundaries.
  • Excellent interpersonal, verbal and written communication skills.
  • Strong PC skills in Microsoft Project, Outlook, Word, Excel and PowerPoint.
  • Should demonstrate a keen attention to detail. Must be self-directed, understand the requirements, and take the initiative to complete tasks or assignments with little or no direction.

Education and/or Experience

  • Associates degree and a minimum of five (5) years relevant telecommunications experience
  • Project Management Professional (PMP) certification preferred but not required.


About FirstLight

FirstLight provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.

FirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

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