Current jobs related to Contact Center Banking Service Representative - Santa Ana - Orange County's Credit Union
-
Contact Center Banking Service Representative
1 month ago
Santa Ana, United States Orange County's Credit Union Full timeJob DescriptionJob Description Must be willing and able to commute to Santa Ana, CA.Working remotely may be granted after completing training and demonstrating six months of successful performance.Requiring availability for opening and closing shifts; Monday – Friday ranging between 8am – 7:00pm and two Saturdays per month 9am – 2:00pm. Workplace...
-
Patient Service Representative
2 months ago
Santa Clara, United States Skinmds Full time**Patient Service Representative (Contact Center)** Santa Clara, California Minimum Experience **Entry-level** About Berman Skin Institute Berman Skin Institute (BSI) is a group of dermatology and cosmetic surgery centers with ten medical practice locations across Northern California (including Los Altos, Fremont, San Francisco, Walnut Creek, Pleasanton,...
-
Customer Service Representative
3 days ago
Santa Barbara, California, United States Johnson Service Group Full timeJob OverviewJohnson Service Group (JSG) is seeking a highly skilled Customer Service Representative to join our team in a Retail Banking environment. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Perform routine banking transactions and work directly with...
-
Banking Customer Service Specialist
5 days ago
Santa Ana, California, United States Orange County's Credit Union Full timeJob OverviewLocation Requirement: Must be willing and able to commute.Remote Work: May be considered after successful completion of training and demonstrating six months of satisfactory performance.Availability: Required for both opening and closing shifts; Monday – Friday between 8am – 7:00pm and two Saturdays per month from 9am – 2:00pm.Commitment to...
-
Customer Service Representative
4 weeks ago
Santa Barbara, United States Johnson Service Group Full timeJob DescriptionJob DescriptionJohnson Service Group (JSG) is seeking a Customer Service Representative for a Retail Bank in Goleta, CA.Monday- Friday- 8:00 A.M. to 5:00 P.M. On-Site Hourly: $20.00 per hour In this role, you will independently perform basic to moderately complex banking transactions. Actively assist customers with transactions and offer...
-
Retail Banking Representative
3 days ago
Santa Barbara, California, United States Johnson Service Group Full timeJob OverviewJohnson Service Group (JSG) is seeking a highly skilled Customer Service Representative to join our team in a Retail Banking environment. As a key member of our team, you will be responsible for providing exceptional customer service, handling banking transactions, and promoting our products and services.Key ResponsibilitiesCustomer Service:...
-
Call Center Representative
4 weeks ago
Santa Ana, United States Angela Scribe Full timeJob DescriptionJob DescriptionJob Title: Call Center RepresentativeJob Summary: We are seeking a dedicated and customer-oriented Call Center Representative to join our team. In this role, you will be responsible for handling incoming and outgoing customer calls, providing exceptional customer service, and addressing a wide range of inquiries. You will be the...
-
Call Center Customer Service Representative
2 weeks ago
Santa Ana, United States Unite Health Share Ministries Full timeUnite Health Share Ministries (UHSM) is a nonprofit, faith-based health sharing ministry that facilitates member-to-member health sharing among fellow Christians, serving as a connector to administer medical cost sharing. The UHSM mission is to help Christian families fulfill their God-given purpose to care for one another and to positively impact our...
-
Call Center Customer Service Representative
2 months ago
Santa Ana, United States UHSM Unite Health Share Ministries Full timeJob DescriptionJob DescriptionUnite Health Share Ministries (UHSM) is a nonprofit, faith-based health sharing ministry that facilitates member-to-member health sharing among fellow Christians, serving as a connector to administer medical cost sharing. The UHSM mission is to help Christian families fulfill their God-given purpose to care for one another and...
-
Banking Customer Service Specialist
3 days ago
Santa Barbara, California, United States Johnson Service Group Full timeJob OverviewJohnson Service Group (JSG) is seeking a highly skilled Customer Service Representative to join our team in a Retail Banking environment. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Perform routine banking transactions and work directly with...
-
Bilingual Customer Service Representative
1 week ago
Santa Ana, United States Valyrian Consultants Inc Full timeJob DescriptionJob DescriptionOur company has an immediate opening for a Bilingual Customer Service Representative for our client located in the greater Orange County area.The position entails being the primary customer support for our contact-center. Success in this position requires that the Bilingual Customer Service Representative is able to work...
-
Customer Service Representative
18 hours ago
Santa Ana, United States RAM Solutions Inc Full timeCustomer Service Representative - Costa Rica Location: Santa Ana, Costa Rica (Forum II) Salary: ₡672,000 plus bonuses Work Schedule: 7:00am to 4:00pm // 8:00am to 5:00pm (subject to daylight saving time) Position Type: On-siteJob Summary: At RAMSolutions we are seeking dynamic and dedicated Bilingual Customer Service Representatives. In this role, you will...
-
CLO Bank Loan Services Supervisor
2 weeks ago
Santa Ana, California, United States Deutsche Bank Full timePosition OverviewAs the Supervisor of the Collateralized Loan Obligation (CLO) Bank Services team, you will lead a group dedicated to the upkeep of the Solvas database and the management of the JIRA queue initiated by the Client Service cash teams. Your role will involve close collaboration with internal support personnel, CLO Reporting Specialists, and...
-
Customer Service Representative
2 weeks ago
Santa Barbara, United States Johnson Service Group Full time $20Job DescriptionJob DescriptionJohnson Service Group (JSG) is seeking a Customer Service Representative (Bank Teller) for a Retail Bank in Santa Barbara, CA.Great opportunity for a candidate to be trained and learn the banking industry!Monday- Friday- 8:00 A.M. to 5:00 P.M. On-SiteHourly: $20.00 per hourTemp to hire opportunity.In this role, you will...
-
Financial Services Representative
11 hours ago
Santa Ana, California, United States Northgate Markets Full time**Job Summary:**The Financial Services Representative II position at Northgate Markets is a dynamic role that requires excellent sales techniques to promote all financial services while maintaining exceptional customer service and processing financial transactions accurately.**Key Responsibilities:**• Promote all financial services and provide accurate...
-
Customer Service Representative
3 weeks ago
Santa Barbara, United States Johnson Service Group Full time $20Job DescriptionJob DescriptionJohnson Service Group (JSG) is seeking a Customer Service Representative for a Retail Bank in Santa Barbara, CA.Monday- Friday- On-Site, 8:00 A.M. to 5:00 P.M.Hourly: $20.00 per hour In this role, you will independently perform basic to moderately complex banking transactions. Actively assist customers with transactions and...
-
Customer Service Representative
3 weeks ago
Santa Barbara, United States Johnson Service Group Full time $20Job DescriptionJob DescriptionJohnson Service Group (JSG) is seeking a Customer Service Representative for a Retail Bank in Santa Barbara, CA.Monday- Friday, 8:00 A.m. to 5:00 P.M. - On-SiteHourly: $20.00 per hourIn this role, you will independently perform basic to moderately complex banking transactions. Actively assist customers with transactions and...
-
Client Service Representative
3 months ago
Santa Maria, United States Bank of America Full time**Job Description:** Financial Center Client Service Representative At Bank of America, we are guided by a common purpose to help make financial lives better by connecting clients and communities to the resource they need to be successful. Make a difference where it counts by joining our Financial Center team at Bank of America. Were looking for the next...
-
Customer Service Representative
2 months ago
Santa Ana, United States BRANDREP Full timeJob DescriptionJob DescriptionJob Summary:Are you ambitious and great at providing excellent customer service? Are you looking to expand your career as a Bilingual Spanish Customer Service Representative with a passionate and high-growth company? Do you thrive in an upbeat, fast-paced and fun team environment? We are looking for a Customer Service...
-
Client Trust Services Representative
1 week ago
Santa Ana, California, United States First American Full timeAbout UsAt First American Trust, we prioritize our people. As a federally chartered savings bank, we have been delivering comprehensive banking, wealth management, and trust services for over fifty years.Our LegacySince 1889, First American (NYSE: FAF) has maintained a steadfast commitment to its workforce. We are dedicated to creating an environment where...
Contact Center Banking Service Representative
1 month ago
Working remotely may be granted after completing training and demonstrating six months of successful performance.
Requiring availability for opening and closing shifts; Monday – Friday ranging between 8am – 7:00pm and two Saturdays per month 9am – 2:00pm.
Workplace Excellence. Through our associates' opinions and voices, Orange County's Credit Union is a proud recipient of the Peter Barron Stark Award for highest associate satisfaction in the workplace We're pleased to say we're a premier financial service provider with over 85 years of experience serving 123,000+ members. Orange County's Credit Union is currently $2+ billion in assets & growing. Our mantra is: Putting People First: Connect, Discover, Deliver & Wow If you desire to serve people, this role is rewarding, brings purpose to the community, and provides the opportunity to make a difference
The successful Call Center Representative has an exuberant demeanor and provides members with general information regarding their accounts, credit union policies, and services through extraordinary Member experiences. By comprehending Member preferences and providing 'trusted advisor' service, you'll match products and services that meet members' financial needs, while building and deepening relationships.
ESSENTIAL FUNCTIONS:
Relates favorably with members and colleagues in all encounters, conveying information and communicating with mutual respect, resulting in new account relationships and referrals. Cross-sells additional products and services that meet the member's needs and resolve escalated member issues.
Assists in areas of Credit Cards, fiduciary accounts such as trust accounts, and more intricate products and services.
Meets/exceeds your goals, including enhanced Member Survey Scores, Productivity, and Quality Assurance Scores on randomly selected and monitored calls. Assists and contributes to achieving individual, department, branch, and credit union goals and the organization's strategic plan.
Requiring availability for opening and closing shifts; Monday – Friday ranging between 8am – 7:00pm and two Saturdays per month 9am – 2:00pm.
QUALIFICATIONS:
- At least one (1) year of experience in a call center and banking environment, which includes knowledge of sales and service preferred.
- Possess the aptitude to exercise self-awareness, self-regulation, motivation, inspiration, empathy, and be service-oriented, utilizing influence in a positive manner
- Must be effective in written and oral communication, including the ability to speak and hear to give and receive instructions and information to others in person and over the telephone
- Computer knowledge and experience normally expected in professional environments, including Microsoft programs, Outlook scheduling, and the knowledge of how to navigate effectively on the internet
- Accurately performs mathematical calculations
- Spanish-bilingual preferred
- We perform thorough background checks, credit checks, and drug screening. EOE.
Final offers are based on qualifications, internal equity, and the level of position offered. Below are OCCU's Call Center Representative job levels with their corresponding hourly pay ranges:
Call Center Rep. I: $20.00 (Requires recent call center experience in any industry)
Call Center Rep. II: $21.00 (Requires one year of recent banking or experience within financial industry)
Call Center Rep. III: $22.00 (Requires two years of call center banking AND consumer lending experience)
Generous benefits include:
- Effective from day one of employment Anthem HMO & PPO, and Delta Care Dental
- Life insurance at no cost to associates
- 401(k) – OCCU automatically contributes 3% of the associate's earnings PLUS matches up to 5% of the associate's contribution (dollar for dollar)
- Vacation hours – 13 days per year, rolls over year-to-year and increases with tenure
- Sick hours – 7 days per year and rolls over year to year
- Paid Holidays
- Annual performance merit increases
- Professional and personal development programs, including educational grants up to $2k per year and step progression opportunities
- Annual discretionary bonus
- Professional, welcoming, and collaborative work environment focused on achieving goals, recognizing successes, and excelling at member service