Call Center Representative

4 weeks ago


Santa Ana, United States Angela Scribe Full time
Job DescriptionJob Description

Job Title: Call Center Representative

Job Summary: We are seeking a dedicated and customer-oriented Call Center Representative to join our team. In this role, you will be responsible for handling incoming and outgoing customer calls, providing exceptional customer service, and addressing a wide range of inquiries. You will be the first point of contact for customers, ensuring their needs are met with professionalism and efficiency.

Key Responsibilities:

  • Handle a high volume of inbound and outbound calls in a timely and efficient manner.
  • Respond to customer inquiries and resolve issues related to products, services, and billing.
  • Provide accurate information to customers regarding company policies, procedures, and services.
  • Follow communication scripts and procedures while engaging with customers.
  • Document customer interactions, issues, and resolutions in the company's CRM system.
  • Stay up to date on company products, services, and promotions to provide informed assistance to customers.
  • Collaborate with team members and other departments to ensure a seamless customer experience.
  • Maintain a positive and professional attitude in challenging situations.

Qualifications:

  • High school diploma or equivalent; associate or bachelor's degree is a plus.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Proficient in using computers, including familiarity with CRM systems, email, and other office software.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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