Current jobs related to Guest Relations Supervisor - Scottsdale - XHIBITS LLC

  • Guest Relations Supervisor

    2 weeks ago

    Scottsdale, Arizona, United States XHIBITS LLC Full time

    Job Title: Guest Relations SupervisorAt Xhibits LLC, we are seeking a highly skilled Guest Relations Supervisor to join our team. This role is responsible for supporting the Guest Relations Manager in overseeing the day-to-day operations of our attraction, ensuring a seamless and enjoyable experience for our guests.Key Responsibilities:Manage and coordinate...

  • Guest Relations Supervisor

    1 month ago

    Scottsdale, Arizona, United States XHIBITS LLC Full time

    Job Title: Guest Relations SupervisorAt Xhibits LLC, we are seeking a highly skilled Guest Relations Supervisor to join our team. This role is responsible for supporting the Guest Relations Manager in delivering exceptional guest experiences across our attraction.Key Responsibilities:Oversee and manage day-to-day operations, including ticketing, entry and...

  • Guest Relations Specialist

    2 months ago

    Scottsdale, United States ODYSEA AQUARIUM LLC Full time

    DescriptionPOSITION SUMMARY:Guest Relations Team serve as ambassadors to all Aquarium visitors. Guest Relations Specialists are responsible for implementing daily requirements relating to guest entrance and exit of the Aquarium, including ticket sales, scanning, general upkeep, annual pass sales, guest traffic flow, 4D Theater operations and other...

  • Guest Relations Specialist

    2 months ago

    Scottsdale, United States ODYSEA AQUARIUM Full time

    POSITION SUMMARY:Guest Relations Team serve as ambassadors to all Aquarium visitors. Guest Relations Specialists are responsible for implementing daily requirements relating to guest entrance and exit of the Aquarium, including ticket sales, scanning, general upkeep, annual pass sales, guest traffic flow, 4D Theater operations and other attractions. MAJOR...

  • Guest Relations Ambassador

    2 weeks ago

    Scottsdale, Arizona, United States XHIBITS LLC Full time

    Job OverviewXhibits LLC is seeking a highly motivated and customer-focused Guest Relations Specialist to join our team. As a key member of our Guest Relations team, you will be responsible for delivering exceptional guest experiences across all Xhibits attractions.Key ResponsibilitiesLead by example by demonstrating a positive attitude, patience, and...

  • Guest Environment Expert

    1 month ago

    Scottsdale, United States Marriott Hotels Resorts Full time

    Description POSITION SUMMARY Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and...

  • Seasonal Guest Experience Manager

    2 weeks ago

    Scottsdale, Arizona, United States lululemon athletica Full time

    Lead the Guest Experience at lululemon athleticaAs a Guest Experience Lead at lululemon athletica, you will be responsible for ensuring all guests receive a quality in-store experience. You will lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests. Your goal will be to continuously assess the level...

  • Guest Environment Expert

    1 month ago

    Scottsdale, United States Marriott Full time

    Additional Information Self Inspector Job Number 24161755 Job Category Housekeeping & Laundry Location The Phoenician a Luxury Collection Resort Scottsdale, 6000 East Camelback Road, Scottsdale, Arizona, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Respond promptly to requests...

  • Seasonal Guest Experience Manager

    2 weeks ago

    Scottsdale, Arizona, United States lululemon athletica Full time

    Lead the Guest Experience at lululemon athleticaAs a Guest Experience Lead at lululemon athletica, you will be responsible for ensuring that all guests receive a high-quality in-store experience. This includes assessing and fulfilling the needs of the business, team, and guests, as well as maintaining operational excellence throughout your shift.Key...

  • Security Supervisor

    2 weeks ago

    Scottsdale, United States AccorHotel Full time

    At the Fairmont Scottsdale Princess ensuring the safety and wellbeing of our Colleagues guests and visitors is an integral part of our operations. As a Security Officer Supervisor your attentiveness efficiency and commitment will ensure your hotel remains a safe enjoyable workplace and travel destination.Ensuring all tasks and patrols are completed and...

  • Security Supervisor

    6 days ago

    Scottsdale, United States AccorHotel Full time

    At the Fairmont Scottsdale Princess ensuring the safety and wellbeing of our Colleagues guests and visitors is an integral part of our operations. As a Security Officer Supervisor your attentiveness efficiency and commitment will ensure your hotel remains a safe enjoyable workplace and travel destination.Ensuring all tasks and patrols are completed and...

  • Hotel Operations Manager

    2 months ago

    Scottsdale, Arizona, United States Marriott International Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Marriott International Inc. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our hotel, providing exceptional guest service, and leading a team of staff to achieve our business...

  • Bar Supervisor

    4 weeks ago

    Scottsdale, Arizona, United States Riot Hospitality Group Full time

    {"title": "Bar Supervisor", "description": "About UsRiot Hospitality Group is a premier hospitality management company dedicated to delivering exceptional experiences for our guests.Job SummaryWe are seeking a skilled Bar Supervisor to join our team at The W Scottsdale WET Deck, Cottontail Lounge & Living Room. As a Bar Supervisor, you will be responsible...

  • Front Desk Supervisor

    3 weeks ago

    Scottsdale, Arizona, United States ADERO Scottsdale Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at ADERO Scottsdale. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.Key ResponsibilitiesAssist...

  • Front Desk Supervisor

    2 weeks ago

    Scottsdale, Arizona, United States ADERO Scottsdale Full time

    About the RoleWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at ADERO Scottsdale. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesGuest Service: Provide attentive,...

  • Front Desk Supervisor

    2 weeks ago

    Scottsdale, Arizona, United States ADERO Scottsdale Full time

    About the RoleWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at ADERO Scottsdale. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesGuest Service: Provide attentive,...

  • Table Games Supervisor

    1 day ago

    Scottsdale, Arizona, United States Fort McDowell Yavapai Nation Full time

    POSITION:Blackjack Pit SupervisorDEPARTMENT:Table GamesREPORTS TO:Table Games Shift ManagerJOB SUMMARY:This position is responsible for the effective operation of the table games area by supervising dealers and ensuring asset protection and game integrity. The supervisor will ensure that table games are in regulatory compliance with the Tribal Gaming Office,...

  • Guest Services Agent

    3 weeks ago

    Scottsdale, Arizona, United States La Quinta Phoenix - Scottsdale Full time

    Job Title: Guest Services AgentLa Quinta Phoenix - Scottsdale is seeking a highly skilled Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities:Provide attentive and courteous service to all...

  • Front Desk Supervisor

    1 week ago

    Scottsdale, Arizona, United States ADERO Scottsdale Full time

    Job SummaryThe Front Desk Supervisor is responsible for providing exceptional guest service and ensuring a smooth hotel operation. This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesAssist the Front Desk Manager in ensuring that all guest needs...

  • PM Laundry Supervisor

    2 weeks ago

    Scottsdale, United States AccorHotel Full time

    Memorable experiences for our Guests andColleagues is the essence of being a Leader with Fairmont Hotels& Resorts. As a Laundry Supervisor your attentionto detail will show the team that you are committed to providingluxury Guest experiences. The energy and enthusiasm you displaywill create a fun place to work.Reporting to theLaundry Manager...

Guest Relations Supervisor

5 months ago

Scottsdale, United States XHIBITS LLC Full time
Job DescriptionJob DescriptionDescription:

POSITION SUMMARY:

This position supports the Guest Relations Manager to run a 7-day-a-week guest engagement operation that provides an efficient, high-quality guest experience from entry to departure. This team member will assist in the day-to-day operation of box office locations, photo, education, retail, housekeeping, and maintenance of the attraction and all guest-facing programs. This team member will model excellent customer service, run efficient business operations, and develop high team member morale.

MAJOR DUTIES AND RESPONSIBILITIES:

  • Oversee and manage day-to-day operations, encompassing ticketing, entry and exit points, photography, education, and retail activities.
  • Provide guidance and mentorship to team members, ensuring a clear understanding of their roles and their impact on enhancing the overall visitor experience.
  • Collaborate closely with visiting groups to guarantee a fulfilling and optimized group experience during their time on-site. Coordinate these processes daily to ensure smooth organization and execution.
  • Supervise all aspects of box office ticketing operations, including cash management, partner combination ticket handling, coupon/voucher redemptions, and group payment processing.
  • Maintain meticulous inventory control of guest-related materials such as ticket stock, visitor's guides, and box office supplies.
  • Create daily assignment schedules and equipment plans for the Xhibits team.
  • Conduct informative, motivating, and responsive morning meetings for the Xhibits team in the absence of the Guest Relations Manager.
  • Address guest's complaints and concerns promptly, utilizing sound judgment to resolve issues and ensure guest satisfaction.
  • Dedication to maintaining the attraction's standards of excellence and ensuring a welcoming and pleasant environment for all guests.
  • Provide comprehensive training for new Xhibits Team Members, utilizing training materials and hands-on instruction to instill proper procedures.
  • Assume the role of first responder during an emergency or crisis. Adhere to safety and security directives, policies, and procedures, including safety critical position training.
  • Perform additional duties as assigned to support the smooth operation and ongoing enhancement of visitor experiences.


Requirements:

PHYSICAL AND MEDICAL REQUIREMENTS:

  • Successful completion of pre-employment drug screening and background check
  • Management of allergies associated with animals or plants that might hinder work, either through medication or protective equipment.
  • Proficiency in working outdoors, regardless of weather conditions.
  • Ability to sustain extended periods of sitting and standing.
  • Competence in operating a computer and keyboard.
  • Strength to exert force in pushing/pulling objects weighing up to fifty pounds.


REQUIRED EXPERIENCE:

  • High School diploma or GED required. College degree preferred.
  • Proven leadership experience with a strong track record of managing teams, ideally in a guest-focused or service-oriented environment.
  • Exceptional interpersonal skills and a genuine passion for providing outstanding customer experiences.
  • Experience with cash handling, tracking, loss prevention, and accounting systems for generated revenue.
  • Experience with complex point-of-sale systems. Experience with Gateway/Galaxy is a plus.
  • Strong communication skills, both verbal and written, with the capability to interact effectively with team members, peers, and management.
  • Must be able to handle confidential information.
  • Strong computer skills, including Word and Excel.
  • Demonstrated ability to optimize business operations and enhance overall team performance. Flexibility to adapt to changing circumstances and operational needs.

Must exemplify the core fundamentals of the Team Member Promise, which states:

o I am empowered to take ownership of any opportunity to exceed expectations.

o I anticipate guest needs and pay attention to the details.

o I treat all internal and external customers with respect.

o I am on stage (Smile)

o I have an attitude of gratitude.

o I get it right the first time.

o I display actions that are moral and ethical.

o I always provide alternative solutions.

o I am committed to learning every aspect of our product and services.

o I use the 10/5 rule, at 10 feet I acknowledge my guest’s presence with a smile and at 5 feet. I greet them with courteous words.

o I use name recognition at every opportunity.

o I take personal responsibility for our surroundings.

o I am accountable for my tools and resources.

o I value the contribution of every team member.

We believe a culture built on inclusion and diversity becomes the driving force for our success. We believe our team members bring varied thoughts and ideas from their personal life experiences and cultural backgrounds, making us innovative and forward-thinking.