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Call Center Agent

4 weeks ago

San Diego, United States GL2 Partners Full time
Job DescriptionJob Description

We are seeking a highly motivated and customer-oriented individual to join our team as a Remote Call Center Agent. As a Call Center Agent, you will be responsible for handling inbound and outbound customer calls, providing exceptional customer service, and resolving customer inquiries efficiently. This is a remote position, allowing you to work from the comfort of your own home.

Responsibilities
  • Handle a high volume of inbound and outbound customer calls in a timely manner
  • Provide outstanding customer service by addressing customer inquiries, complaints, and issues with professionalism and empathy
  • Document all customer interactions accurately in the database
  • Offer appropriate solutions and alternatives to meet customer needs
  • Follow up on customer inquiries not immediately resolved
  • Collaborate with team members and supervisors to improve customer service experience
  • Maintain customer satisfaction ratings based on established performance criteria
Requirements
  • Previous experience in a customer service or call center role
  • Excellent communication skills, both verbal and written
  • Strong problem-solving and critical thinking abilities
  • Proficient in using computer systems and software, including MS Office Suite
  • Ability to work independently and meet performance targets
  • Flexibility to work in rotating shifts, including weekends and holidays
  • High school diploma or equivalent, college degree preferre
Benefits
  • Work from the comfort of your own home, eliminating long commutes and allowing for a flexible work schedule.
  • Enjoy a competitive salary and the potential for performance-based bonuses.
  • Benefit from ongoing training and professional development opportunities to enhance your skills and advance your career.
  • Join a supportive and collaborative team environment where your contributions are valued and recognized.
  • Access comprehensive health insurance and retirement plans to ensure your well-being and financial security.


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