Current jobs related to Quality Assurance Specialist - San Diego - RIVO Holdings, LLC
-
Quality Assurance Specialist
3 weeks ago
San Diego, California, United States Jobot Full timeQuality Assurance Specialist Needed For Innovative and Growing Space and Optical Engineering CompanyThis Jobot Job is hosted by a reputable staffing agency specializing in placing top talent in the aerospace industry.We are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for...
-
Quality Assurance Specialist
2 months ago
San Diego, California, United States Jobot Full timeQuality Assurance Specialist Needed For Innovative and Growing Space and Optical Engineering CompanyThis Jobot Job is hosted by a reputable staffing agency specializing in placing top talent in the aerospace industry.We are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for...
-
Quality Assurance Specialist
6 days ago
San Diego, California, United States Top Dogg Staffing Full timeQuality Assurance SpecialistThe Position Quality Assurance Specialist (Medical Device-Spine) Medical Equipment / Devices Information Technology - Quality AssuranceFull-time United States - California - San Diego - Vista The Compensation $ 80,000 -$91,000 Benefits - FullRelocation Assistance Available - NoCommission Compensation - No Bonus Eligible - Yes...
-
Quality Assurance Specialist
3 days ago
San Diego, California, United States Insight Global Full timeJob Title: Quality Assurance SpecialistAbout the Role:We are seeking a Quality Assurance Specialist to join our team at Insight Global. As a Quality Assurance Specialist, you will be responsible for designing and conducting quality assurance testing to support improvement initiatives for various business systems.Key Responsibilities:* Review requirements and...
-
Quality Assurance Specialist
3 days ago
San Diego, California, United States Kratos Defense & Security Solutions Full timeJob Summary:Kratos Defense & Security Solutions is seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for designing, developing, and executing quality assurance and control systems.Key Responsibilities:Design and develop quality assurance and control systemsImplement quality concepts,...
-
Quality Assurance Specialist
6 days ago
San Diego, California, United States gategroup Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team at gategroup. As a Quality Assurance Specialist, you will be responsible for ensuring the highest standards of quality and safety in our Hot Foods Production department.Key ResponsibilitiesConduct temperature checks on products and ensure compliance...
-
Quality Assurance Specialist
4 weeks ago
San Diego, California, United States MI Technical Solutions Full timeJob DescriptionAbout the Role:MI Technical Solutions is seeking a highly skilled Quality Assurance Specialist to support our SCORE-SNAIRS project. The ideal candidate will have a strong background in quality management and a good working knowledge of US Navy shipboard engineering procedures and documentation.Key Responsibilities:Develop and implement quality...
-
Quality Assurance Specialist
1 week ago
San Diego, California, United States Aerotek Full time**Quality Assurance Specialist**At Aerotek, we're seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the highest quality standards are met in our manufacturing processes. Your expertise will be crucial in developing and maintaining CMM programs, performing product...
-
Quality Assurance Specialist
1 week ago
San Diego, California, United States CalTek Staffing, Inc. Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at CalTek Staffing, Inc. The ideal candidate will have a strong technical background in mass production processes and quality assurance for the telecommunications industry. This role involves overseeing the end-to-end production and design process, driving continuous...
-
Quality Assurance Specialist
1 week ago
San Diego, California, United States Aerotek Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Aerotek. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and processes by performing inspections and implementing effective solutions.Key Responsibilities:Develop and maintain CMM programs for inspecting and...
-
Quality Assurance Specialist
3 weeks ago
San Diego, California, United States Unavailable Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Unavailable. The successful candidate will be responsible for ensuring the highest quality standards in our products and processes.Key ResponsibilitiesEstablish Quality Standards: Develop and implement quality standards for products and processes to prevent defects...
-
Quality Assurance Specialist
1 week ago
San Diego, California, United States The Swag Bag Team Full timeJob OverviewWe are seeking a skilled Quality Assurance Specialist to join our dynamic team at The Swag Bag Team. As a key member of our software development lifecycle, you will play a crucial role in ensuring the quality and reliability of our products.Key ResponsibilitiesReview and analyze system specifications to ensure clarity and understanding of...
-
Quality Assurance Specialist
3 days ago
San Diego, California, United States Wondfo USA Full timeJob DescriptionWondfo USA is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring that our medical devices meet the highest quality standards and regulatory requirements.Key Responsibilities:Support and comply with the company's Quality Management System policies...
-
Quality Assurance Specialist
1 week ago
San Diego, California, United States Insight Global Full timeJob Title: Quality Assurance SpecialistA medical device enterprise company is seeking a Quality Assurance Specialist to join their team.The Quality Assurance Specialist is responsible for designing and conducting quality assurance testing that supports improvement initiatives for various Business Systems.This team is focused on the Service work stream which...
-
Quality Assurance Specialist
1 week ago
San Diego, California, United States Innoflight LLC Full timeJob OverviewInnoflight LLC is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in driving quality resolutions and implementing processes to enhance product quality.Key Responsibilities:Supports Quality Initiatives: Collaborate with Quality, Engineering, and Operations...
-
Quality Assurance Specialist
4 weeks ago
San Diego, United States MI Technical Solutions Full timeWho we are: MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of talented employees that provide diversified engineering and technical support services since 2004! Our team works tirelessly to build a respected, results-oriented brand. We are headquartered in Chesapeake, VA with employees located near each of the Navy...
-
Quality Assurance Specialist
1 week ago
San Diego, California, United States Aerotek Full timeJob Title: Quality Assurance SpecialistJob DescriptionAerotek is seeking a Quality Assurance Specialist to support efforts to ensure customer requirements are met and improve quality of products and processes throughout the organization. The successful candidate will perform inspections, identify areas for improvement, and implement effective solutions in...
-
Software Quality Assurance Specialist
3 days ago
San Diego, California, United States MILLENNIUMSOFT Full timeJob SummaryAt MillenniumSoft, we are seeking a highly skilled Software Quality Assurance Specialist to join our team. The ideal candidate will have a strong background in software quality concepts and experience in developing, publishing, and implementing test plans.Key Responsibilities Ensures quality is built into software development products by utilizing...
-
Quality Assurance Specialist
1 week ago
San Diego, California, United States MILLENNIUMSOFT Full timeJob Title – Quality Assurance SpecialistLocation – RemoteDuration – 6+ Months ContractClient: Medical Device CompanyEmployment Type: Contract on W2 (Need US Citizens Or GC Holders Only)Job Summary:MILLENNIUMSOFT is seeking a Quality Assurance Specialist to join our team. The successful candidate will be responsible for remediating Risk Management Files...
-
Quality Assurance Specialist
4 weeks ago
San Diego, United States M I Technical Solutions, Inc. Full timeWho we are: MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of talented employees that provide diversified engineering and technical support services since 2004! Our team works tirelessly to build a respected, results-oriented brand. We are headquartered in Chesapeake, VA with employees located near each of the Navy...
Quality Assurance Specialist
3 months ago
At RIVO, you will find we recognize hard work and performance, foster a culture of growth, and encourage collaboration across departments. We value the unique skills and experiences that each employee brings to the table, recognizing that this diversity strengthens our company and helps us fulfill our core values: Respect, Integrity, Value, and Opportunity. If you share these same values and are eager to grow both personally and professionally, we encourage you to explore opportunities with us and apply today to join our dynamic team
Company Benefits
- Optimal Work-Life Balance: Benefit from a schedule with no evening or weekend work – enjoy your weekends for relaxation and personal time
- Childcare Support: Receive up to $5,000 annually in childcare reimbursement to ease the balancing act of work and family
- Stay Fit for Free: Join our FREE weekly group workouts and keep your health and energy levels at their peak
- Company Events & Social Hours: Enjoy regular happy hours and company-wide events to celebrate achievements and build community with fellow employees
- Padres Tickets: Catch a Padres game with exclusive access to season long raffle drawings in the RIVO ticket section. Go Padres
- Daily Perks: Savor FREE coffee, energy drinks, and snacks – fueling your productivity and satisfaction
- Parking & Commute Made Easy: Say goodbye to commuting hassles and high gas prices – enjoy a company-paid parking or MTS pass
- Dedication Incentives: Opportunity to earn more money with our perfect attendance incentive – your dedication and reliability deserve recognition
- Generous Time Off: Recharge and live your best life with company paid holidays and PTO each year
- Comprehensive Health Coverage: Benefit from medical, dental, and vision plans with a 70/30 cost share—because your well-being is our priority
- Secure Your Future: Take advantage of our 401(k) plan with employer matching to invest in your future with confidence
We are seeking experienced Call Center Quality Assurance Specialists to join our growing team
In this role, you will directly impact our service quality by monitoring agent calls and driving improvements in customer interactions through call reviews and call scorecards.
If you’re passionate about elevating service standards and making a tangible difference, we want to hear from you
What You’ll Do:
- Conduct objective agent call reviews, including evaluating salesmanship, script adherence, call quality, and product knowledge, and compile final scorecards and performance summaries.
- Perform internal process audits to ensure accurate loan offers, correct loan rates, and effective application disposition; provide recommendations to enhance process efficiency and user functionality.
- Utilize software tools like Enthu and Teramind to assess agent efficiency and adherence to procedures, and offer solutions to improve performance and meet production quotas.
- Analyze and address significant agent errors leading to credit returns and correction notices, collaborating with management to develop strategies to prevent recurrence.
- Monitor customer complaints and feedback, identify root causes of issues, ensure consistency in consumer experience, and escalate persistent quality concerns for further review.
- Perform other duties and responsibilities as assigned.
What We Look For:
- Prior Quality Assurance experience in a high-volume call center environment or related experience required.
- High school diploma, GED, or equivalent experience required; Associate’s degree in Communication, Business, or related field preferred.
- Familiarity with speech analytics platforms is strongly preferred.
- Excellent customer orientation with strong ability to manage call quality and control.
- Excellent ability to actively listen and maintain a consistent positive customer experience.
- Strong familiarity quality assurance standards, sales processes, and procedures.
- Excellent attention to detail, time management, and organizational skills.
- Excellent verbal and written communication skills.
- Strong critical thinking skills and the ability to find resourceful resolutions.
- Extremely reliable and dependable.
- Proficient in Outlook, and Microsoft Office Suite or related software.
Additional Information
We offer a comprehensive compensation and benefits package where you will be rewarded based on your performance and recognized for the value you bring to the business. A reasonable estimate of the salary range for this job is $24.00 to $29.00. Individual salaries within those ranges takes into account the wide range of factors that are considered in making compensation decisions including but not limited to education; experience and training; licensure and certifications; knowledge and skill sets; and other business and organizational needs.
RIVO Holdings, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, disability, age (40 years old or older) and genetic information (including family medical history), past or present military or veteran status, or any other characteristic protected by applicable law.
