City Manager

• Hiring, training, disciplining, retention, and termination of employees
• Ensuring compliance with all applicable Federal, state, local, and discrimination regulations
• Securing and accounting for collected revenues and company assets
• Fulfilling all obligations and agreements with customers and our landlords
• Ensuring locations are maintained in a neat and clean manner (no weeds or paper)
• Increasing profitability and growth through new leases, negotiations, renegotiations and property purchases
• Ensuring timely, accurate submission of reports and documentation and keeping records
• Procuring all necessary equipment, supplies and services to support profitability and growth
• Retain current client/customer base – meeting regularly with landlords and/or their representatives, being sure they are treated as our first priority and their requirements are met
• Marketing- resulting in increasing the client/customer base
• Setting labor rates and all parking rates
• Maintaining a courteous, respectful and professional relationship with all customers, vendors, coworkers, supervisors and managers.
• Parking customers, employers and landlords are our most important asset.
• Maintaining a clean, neat, professional appearance at all times. While on the job, wear the designated clothing.
• Provide own transportation including the cost/expense of fuel, maintenance, repairs and insurance.
• Keeping your personal transportation neat and clean at all times, inside and out.
• Accurately completing and submitting manager’s reports and timecards on a timely basis for all employees.
• Supervision, training, promotion and surveillance of assistant managers, operation managers, supervisors and all operations.
• To see that designated employees train, discipline and release/terminate associates in their area of responsibility if not performing adequately.

Field Operations

Presentation: Ensuring the presentation of all locations are in keeping with company standards and policies including cleanliness, signing, safety and compliance with pertinent parking regulations.

Maintain and repair as needed all equipment as called for in the existing agreement with landlord. Ensure revenue collection devices are operational at all times. Keep locations, signs and equipment clean and free from graffiti.

To always project a favorable public image of yourself and the company to promote the corporation’s aims and objectives.

Customer Service: Ensuring the landlord/parking customer is taken care of. This includes ease of paying for parking; promotion of the “We Care” program; prompt courteous handling of complaints; timely processing of monthly permits and regular contact with landlords who must always be thought of as our customers.

Rates: Constant evaluation of daily, monthly, special parking rates by station, and adjusting them to ensure revenue is maximized. Rate changes must be conducted using the F-31 Form. Rates must be clearly indicated on all locations using approved signs, D-10, and conform to all regulations. Remember to handle all taxes collected on your signage correctly. If any questions, contact Bob Turley or Greg Matous at the home office.

Office Administration

Personnel: Hiring, training, disciplining and terminating of personnel and timely submission of all personnel related documentation and reports. This includes all personnel action forms, corrective and/or disciplinary actions and payroll. Accurate/timely submission of monthly labor budgets, F-031 Form, and managing city labor expenses to maximize net profit.

Maintain a favorable working relationship with all company employees – being sure no discrimination or harassment is being practiced and immediately stopped if found. All discrimination of any sort must be reported to the Vice President Human Resources, and the Senior Vice President of Operations immediately.

To maximize employee morale, productivity, and effectiveness. Review performance results and take corrective measures, including additional training and/or counseling as needed, use appropriate F-001, F-043, F-044, and O-011 Forms.

Perform all necessary supervisory functions to effectively motivate and efficiently manage your personnel.

• Maintain a qualified staff with pay and benefits commensurate with local conditions and expectations.
• Communicate areas of accountability and performance expected of personnel assigned.
• Determine Standards of performance as a basis to review progress of personnel assigned.
• Handle salary adjustments, transfers, promotions, and discipline issues including dismissals using F-001, F-043, F-044, and O-011 Forms.
• Ensure proper training and counseling of all personnel.

Security: Ensure company assets and revenue are safeguarded at all times. Conduct, document and maintain file results of field audits. Ensure compliance with all safety regulations.

Operations: Manage city expenses, not just labor, to maximize net profit. Ensure all invoices are paid on time and accurately; all discounts taken.

Labor is a very critical and responsive expense to the company. It must be adjusted according to business conditions daily. It is solely the City Manger’s responsibility to accomplish this.

Timely collection of all A/R’s and collect all past due accounts. Responsible for revenue/start up projections being met for each new location. Ensure purchase orders are completed/processed accurately.

Meet regularly with all local landlords. Inquire, address and resolve to everyone’s satisfaction all operation problems. Being sure all problems are discussed and solved.

Enact contingency plans as needed during any problems, disasters, etc.; identify potential problems, troubleshoot. Bring all unusual problems to the attention of the home office and what you have or propose to do about them. Be sure Dave Watson and Jon Diamond are kept informed.

Be sure there is accurate, timely accounting and documentation of all funds (including cash, cash equivalents and credit card transactions); this also includes accurate and timely deposits of all funds into designated bank accounts. Security, accountability, distribution (sale) and documentation of validations, Diamond Dollars, and monthly permits.

Accurate, timely home office computer input of information (revenue, expenses, permits, etc.), including processing of field media as submitted (green sheets, deposit bag summaries). Document and maintain a file of monthly audits to ensure procedure compliance.

Ensure accuracy of management reports to be sent to landlords and that all contract agreements are being met.

Submit station agreement changes using O-84 Form for renewals, renegotiations, address changes, and any other variation from original agreement.

Review monthly rental checks and documentations with all landlords – if not in person, then by phone with all landlords or their representatives.

Work with the auditors to be sure all records are accurate, and that all money is accounted for and turned into the bank.

Supplies/Equipment: Ensure all supplies, F-33 Forms and Supply Catalog, and equipment are ordered using current company purchasing procedures, include pre-approvals as required. If supplies are not available, go out and purchase them locally.

Real Estate: Direct market and develop within your area with a goal of obtaining more parking locations. Strengthen and subsequently maintain relationships with current accounts (i.e., landlords), including but not limited to all re-negotiation efforts and the oversight of national accounts. Build and develop profitable relationships with new accounts.

Establish and maintain excellent relationships with all city officials.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

CERTIFICATES, LICENCES, REGISTRATIONS

Valid provincial or state-issued driver’s license and proof of insurance. Valid passport for travel to/from US/Canada, when necessary.

DEMANDS

Physical: To perform this job successfully, an individual must be able to meet the physical and psychological demands of the position.

Able to stand, walk, run, sit, climb, balance, stoop, kneel, crouch and crawl. Able to occasionally lift and/or move up to 25 pounds.

Psychological: To be able to take psychological pressure, negotiate with people in a friendly manner and achieve satisfactory results for the benefit of the company. Be very competitive and demand high standards of yourself and fellow employees. You must be honest in all matters.

You must be able to meet and deal with city officials and to initiate and conclude parking contracts and resolve any conflicts.

GENERAL INFORMATION

Your success is vital to our company. We are available always to help you through our advice and experience.

Please be advised, if the home office hears of a landlord or customer complaint, we will always assume they are right and will say yes to their requests. All complaints should be handled at your level, you are running the city. If they reach the home office unresolved, then the home office must assume the customer is right since he isn’t satisfied. In most cases this will result as a mark against you.

Some advice: hire people smarter than you. It will make your job easier Your city or cities will become more successful, hence yourself.

Other: Able to transfer/relocate to another facility/location without notice at any time.

Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment.

Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting.

Benefits:

Full-Time Employees

For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement.

We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met.

Part-Time Employees:

The company offers paid sick time to all employees once eligibility requirements are met.

We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.