Therapy Services Representative

1 month ago

Tampa, United States Orthopaedic Solutions Management Full time
Job DescriptionJob Description

3 Available Positions

Float to: Wesley Chapel, Citrus Park & Northdale

Float to: Bloomingdale, Riverview & Sun City Center

Float to: South Tampa, Cypress Ave, Citrus Park

In this role you will:

Be responsible for all aspects of Therapy front end office functions from greeting the patient on the first visit, through their final visit at discharge. Major areas of the Front Desk Representative include benefit verification and authorization, patient financial responsibility collection, Therapy chart maintenance, patient scheduling, financial end of day collection reconciliation, and patient follow up on all Business Office related functions regarding Therapy Visits.

Key Responsibilities:

  • Provide Excellent Customer Service at all times.
  • Obtain therapy benefits for all patients walk over splints for patients.
  • Monitor current therapy prescriptions for expired or fulfilled therapy prescriptions
  • Retrieve voice messages and ensure all calls are returned promptly and professionally
  • Ensure good communication with Therapists regarding all patient matters.
  • Contact any patients that should be advised of issues regarding their insurance such as: terminated coverage, therapy visits not authorized, etc in advance after the patients appointment.
  • Keep work area tidy free from clutter always.
  • Check and respond to all voicemail messages. Cross train in all therapy front desk areas.
  • Attend and participate in the monthly staff and FD meetings in your clinic.
  • Perform job duties with professionalism and courtesy at all times
  • Ensures that all tasks are completed after leaving at the end of your schedule shift.
  • Acknowledge and greet all patients upon arrival to the Therapy department.
  • Collect all co-payments, co-insurance and deductibles at the time services are rendered.
  • Explain in detail all new patient paperwork including benefits to all new patients
  • Daily chart preparation for all new and continued patients.
  • Prepare all patient charge tickets for Business Office processing.
  • Follow up on all inactive patients.
  • Schedule all Therapy New and Established patients per the Therapy Plan of Care.
  • Communicate well with patients, visitors, and all FOI team members
  • Complete Chart Discharge procedures and prepare for Medical Records.
  • Distribute and Collect Mail 2 times a day
  • Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
  • All other duties as assigned.

About You

  • High School Diploma or equivalent.
  • Must have excellent customer service skills.
  • Ability to multi-task
  • Minimum 1 year experience in the medical environment

At FOI our goal is to provide our patients with world-class orthopedic care.

Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.

What we offer:

  • Full time opportunities available, with room for career growth and advancement.
  • Excellent job security and stability, to promote an optimal work life balance.
  • Be part of this dynamic and growing high level Therapy Services team

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