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Customer Service Representative

2 months ago

Tampa, United States Jupiter Power Full time

Description Viral Style is a crowdfunding e-commerce platform that allows anyone to create, sell, and distribute custom products worldwide. Viral Style produces and ships over a million items per year. We are looking for a Customer Service Representative to join our company. The hours for this position are Monday through Friday 9:00 AM-5:00 PM. The Customer Service Rep will report to the Customer Service Manager. We are located in the heart of downtown Tampa, FL, but this position will be remote. Position Summary Customer Service Representatives are responsible for being the first line of defense when customers call in with an issue on their campaign or want to ask questions about the purchases they made online. Representatives are assigned a certain amount of emails a day to reply to and need to answer customer inquiries in a timely and efficient manner. They also take phone calls daily and sometimes deal with instant messaging with Live Chat to resolve customer issues. This role starts at $13 per hour PLUS great monthly and quarterly bonus structures. After 30 days, we will administer a performance review to evaluate and increase that rate based on skill levels and performance. Responsibilities Go through emails that customers send and respond to any questions or issues they have with their order. Take about 30-45 calls a day from customers and answer any questions they may have regarding their order. If unable to resolve customer issues, escalate them to a Supervisor. Handle customer interactions efficiently and professionally. Requirements High school degree or equivalent. Strong communication skills and good with people. Good customer service skills over the phone and in writing. Basic computer skills required, including Excel and MS Office Suite (or Google Docs/Sheets). Strong problem-solving ability. Able to maintain politeness while addressing customer issues in a timely manner. Looking for someone who wants to grow with our company and stay long-term. Past phone or call center experience is a plus. Benefits Fun, upbeat working environment. Benefits available after 90 days. Friday lunch is provided. A ping pong table #J-18808-Ljbffr